This survey identifies the top growth opportunities in IT services and emphasizes the importance of collecting and leveraging business data to take advantage of these trends.
EAST GREENBUSH, NY (PRWEB) May 06, 2013
Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the completion of a benchmarking study of IT service providers, managed services providers (MSPs), value-added resellers (VARs), and other technology solution providers. The survey measured a broad variety of trends affecting service provider operations and growth opportunities.
The IT Service Provider Benchmarking Study, commissioned by Autotask Corporation and conducted by Decision Tree Labs in February 2013, asked participants to share their perspective and business metrics on six major themes, including:
- Technology trends driving new growth opportunities
- Deployment rates for managed- and cloud-services
- Key performance indicators (KPIs) used to measure business performance
- Staff efficiency and utilization rates
- Projected revenue growth for 2013
- Internal use of business automation and data management
“As the availability and consumption of business technologies continue to evolve and accelerate, solution providers are tasked with delivering increasingly complex solutions for their clients and are being held accountable for the business outcomes they generate,” said Mark Cattini, president and CEO of Autotask. “This survey identifies the top growth opportunities in IT services and emphasizes the importance of collecting and leveraging business data to take advantage of these trends.”
Survey respondents included Managed Service Providers (54.8%), IT Service Providers (29.6%), Value-Added Resellers (7.0%), Independent Software Vendors (1.6%) and Other (7%). A total of 229 respondents completed the entire survey.
The results of the benchmarking study will be presented by Autotask in two complimentary webinars on May 9, 2013, at 11am US EDT and again at 7pm US EDT. Interested parties may register for the webinar or download an abstract of the complete survey results at http://www.autotask.com/lp/ml_feb13_stack_metricslp?source=at-home-image-ebook-mtmlp.
Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1.