St. George, Utah (PRWEB) May 08, 2013
TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference.
Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such as conditional dialing, machine detection, call recording, predictive dialing utilizing agent login, advanced reporting and analytics.
The P3 is the most advanced virtual call center suite in the call center market. Some of the benefits and features of this service include:
- No hardware or maintenance fees
- Free live 24/7/365 professional support
- Data dip on outbound and inbound calls
- Customer IVR navigation data on agent gateway
- Free call recording
- Various escalation routing
“Working with TCN, Inc. over the past year has provided a true insight to the direction IVR is heading in today’s technological world,” said Daniel Kanan, Dialer Manager at Stephens & Michaels Associates. “I’ve experienced firsthand their quick reaction to the constantly changing needs of the fast-paced world of call centers. Where some vendors would require days, if not weeks, to complete complicated updates to scripting templates, TCN, Inc. was able to return results within hours.”
There will be a demo and a free trial for those interested in TCN’s service at its booth, No. 229. Potential customers can also come by for a customized smoothie at the smoothie bar, compliments of TCN, Inc.
Headquartered in St. George, Utah, TCN, Inc. has led Software as a Service (Saas) call center technology since 1999 by offering SIP based on-demand Virtual Call Center, Predictive Dialing, and Interactive Voice Messaging (IVM) solutions. With offices all over the US, Canada and Europe, TCN is a global player. TCN, as a client-centric company, stands out from any competition because of two driving factors: technology and professional services.