“TeamSupport is one of the most powerful-yet-simple customer support software suites available, and Salesforce is the leading CRM for sales and marketing.”
Robert C. Johnson, TeamSupport.com CEO
(PRWEB) May 15, 2013
TeamSupport.com, the award-winning creator of one of the leading customer support software suites, announced today the launch of its newest feature: an all-new integration with Salesforce CRM.
TeamSupport is one of the only help desk software suites on the market today that integrates extensively with Salesforce. This new integration allows for the seamless flow of customer and case information to allow customer support, sales and marketing professionals to collaborate—and serve customers—better than ever.
TeamSupport’s new Salesforce integration provides two-way data flow. Now, when a user creates a help ticket in TeamSupport, it will automatically create a case in Salesforce. Likewise, when a case is created in Salesforce, it will automatically create a ticket in TeamSupport. This integration provides seamless, bi-directional synchronization of case and customer data between the two platforms.
As a result, a company’s entire team—sales, marketing, customer support—will benefit from dramatically improved communication and collaboration. Team members can see the MOST up-to-date information in real time and have a 360-degree view of the customer, no matter where it was entered.
Other features of this new integration include:
- Notes made to a Salesforce case will appear as a TeamSupport ticket action—and vice versa.
- Customer information may be mapped from one field to another between Salesforce and TeamSupport by creating custom fields.
- Customer data is synchronized between the two systems.
“TeamSupport is one of the most powerful-yet-simple customer support software suites available, and Salesforce is the leading CRM for sales and marketing” said Robert C. Johnson, CEO of TeamSupport. “So, this new integration allows users to bring together the very best of TeamSupport and Salesforce to make a powerful impact on the way they serve, cultivate and respond to customers. It’s a collaboration of software that dramatically improves the collaboration of customer-facing teams.”
For more information, visit http://www.teamsupport.com/salesforce.
TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is the trusted software provider for customer support teams across the globe, and explore TeamSupport’s many innovative features, by visiting http://www.TeamSupport.com.