To be able to manage a call center’s unstructured data from emails, chat conversations, social media interactions, and now mobile and then extrapolate that information and turn it into useful data is beyond innovative
Denver, CO (PRWEB) May 09, 2013
thē Call Center Corporation and Coginov are excited to announce the introduction of AnswerClick Mobile. Now available as a mobile application, AnswerClick Mobile can still offer the simplicity of a knowledgebase with the power of a semantics database and inference engine. Additionally, this new app allows clients and end users to ask questions in natural language format to a virtual call center agent to receive pre-determined, guided answers from the knowledgebase.
AnswerClick powered by Coginov is a multi-channel call center tool based on semantics and is designed to drive customer engagement. AnswerClick Mobile is an add-on that is a part of the AnswerClick suite and is a downloadable application that answers questions, routes requests, and provides better business intelligence, customer service, and first response management. Working from the same database as AnswerClick, this mobile application will drive customer service and create additional ease of use.
“To be able to manage a call center’s unstructured data from emails, chat conversations, social media interactions, and now mobile and then extrapolate that information and turn it into useful data is beyond innovative,” said thē Call Center Corporation's CEO, Steve Bederman.
Bederman continued by saying, “But, by allowing customers to reach call centers with such immediacy...AnswerClick Mobile will change the industry. There is no doubt that an increase in customer satisfaction and retention will take place. Call center managers will have no choice but to incorporate this technology into their daily processes.”
thē Call Center Corporation, a Bederman company, offers call center technology solutions. thē Call Center Corporation is customer centric and constantly aiming to improve its product line and service offerings and offers many articles on call center profitability. Visit http://thecallcentercorp.com or call 877.499.7012 to find out more. thē Call Center Corporation is constantly adding to its portfolio of call center products and services.Interested clients can apply to be considered at thesoftwarecorp.com/client-applications.
Coginov Inc. is a leader in semantic search-based products and technologies. The company’s uniqueness comes from the advance language and heuristic rule-based algorithms that that have been developed and refined after more than thirty man years of R&D. At the core of the company’s product portfolio is the CoginovAPI, a revolutionary semantic analysis engine that can be licensed by software vendors and large organization that need advanced text analysis for email management, enterprise content management, and social media monitoring.