Indianapolis, IN (PRWEB) May 14, 2013
Northwest Radiology Network, one of the country’s largest physician owned radiology practices, has selected hc1.com, the ultimate healthcare customer relationship management (CRM) solution, to optimize the overall patient experience while demonstrating quality and value to its 18 hospital clients.
By enabling improved coordination among healthcare entities, such as labs, radiology groups, and physician practices, hc1.com has rapidly gained adoption among more than 500 healthcare organizations performing 195 million clinical transactions annually. “As one of the fastest growing healthcare cloud companies on the planet, we are transforming the way healthcare organizations collaborate and access critical intelligence,” says hc1.com Chairman and CEO Brad Bostic.
With hc1.com, Northwest Radiology Network will gain a real-time, holistic view of every facet of the patient experience. “Never before has our practice had an up-to-the-moment view of the entire patient experience from start to finish,” says Linda Wilgus, Executive Director and CFO of Northwest Radiology Network. “Using hc1.com, we will be able to pinpoint where delays or lags occur in each step of the process—from scheduling to physician review—and proactively manage these challenges as they are occurring rather than after the fact. The ability to guide our hospital clients with key metrics such as how long a patient has been stuck in the waiting room makes us a valued partner capable of delivering meaningful feedback that can dramatically improve the patient experience.”
In addition to easily viewing each step of the patient process, Northwest Radiology will also have access to key operational intelligence that leads to proactive client and practice management. All scheduled orders, messages, and alerts will be available from a central location and at the click of a button, enabling their clinical operations team to continually monitor productivity and maximize its physician resources. Rather than pulling manual reports in order to evaluate bottlenecks reactively, Northwest Radiology will be able to continually watch all aspects of its operations and proactively take action. For example, with hc1.com, Northwest Radiology can instantly alert a provider to a critical result or call for “all hands on deck” based on incoming order volume.
Adds Wilgus, “hc1.com is truly a flexible framework for accessing client intelligence. The questions we need to answer this month will likely be different from the areas we need to evaluate next month. With hc1.com, we have the ability to access what we need, when we need it, and in real-time.”
hc1.com will be exhibiting at the annual RBMA conference May 19-22, 2013 in Colorado Springs, CO. To arrange a private meeting and demonstration during the event or at another time, contact info(at)hc1(dot)com.
hc1.com is the ultimate healthcare cloud platform transforming the way that healthcare organizations manage relationships.
Learn more at http://www.hc1.com.