"Making the service experience pleasant for customers is increasingly important to stay competitive," said Mike Esposito, President & CEO of Auto/Mate.
Albany, NY (PRWEB) May 14, 2013
Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Xtime ServiceCRM, the leading cloud-based customer retention management (CRM) and scheduling platform for the automotive service industry. Dealers using AMPS can now take advantage of seamless, bi-directional data exchange with Xtime Service CRM to improve customer relationships in their service departments.
“Dealers have come to rely on their fixed ops departments for a significant portion of revenue, and making the service experience pleasant for customers is increasingly important to stay competitive,” said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. “The integration benefits all of our customers who are currently using or would like to use Xtime.”
“Consumer expectations of what a dealership service experience should be have really grown in the past few years,” said Neal East, CEO of Xtime. “Our suite of products allows dealers to raise the bar, exceed customer expectations and most important, turn customers into repeat business.”
Auto/Mate’s Fixed Ops/Mate provides dealers with a comprehensive DMS solution for their service and parts departments. Fixed Ops/Mate offers advanced auto dispatch and electronic RO functions, as well as productivity boosting and reporting features that increase service department profitability.
Xtime provides dealers with a host of service marketing features and enables customers to set their own appointments online. ServiceCRM can also be accessed via a mobile device, so advisors can turn online appointments into RO’s, send reminders via e-mail, text and more. Behind the scenes, Xtime helps dealers increase revenue with factory- and dealer-recommended upsells, deferred service capture and advanced shop controls.
For more information, contact Auto/Mate at 877-340-2677.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 900 auto dealers nationwide. In 2013 Auto/Mate received the “Highest Rated” DMS award in the fourth annual Driving Sales Dealer Satisfaction Awards.
Auto/Mate’s employees have more than 650 years of combined experience working in auto dealerships – the foundation of its “designed by car people, for car people” slogan. For more information, visit http://www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com
Xtime is the leading cloud-based customer retention management platform for automotive manufacturers and dealer service departments. Xtime counts more than 5,000 dealerships as customers and has registered almost 2 million consumers. It processes more than 1.5 million service appointments each month and has scheduled almost 50 million in total. Xtime is the exclusive or preferred provider for leading global automotive manufacturers in North America, including Kia, Hyundai, VW, Nissan, Lexus, Infiniti, Toyota Canada, Toyota US, BMW, Mercedes-Benz, Audi, and Chrysler. Xtime is also the trusted choice for many of the industry’s leading dealership groups including AutoNation, Group 1 Automotive, Penske, Sonic Automotive, Asbury, Luther, Ferman and Checkered Flag. Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or http://www.xtime.com.