Valicom Telecom Expense Management Clients Report Record High Satisfaction

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Clients of telecom expense management firm Valicom reported record high satisfaction for the beginning of 2013. The client satisfaction survey scores for 1st quarter 2013 were an all time high of 3.93 on a 4.0 scale.

Valicom President Jeff Poirior

Valicom President Jeff Poirior

Our 2013 first quarter survey results from our clients have pushed us even closer to a perfect 4.0! Valicom sets a new company record for Client Satisfaction with a 3.93.

Clients of telecom expense management firm Valicom reported record high satisfaction scores for the beginning of 2013. Since 2000, Valicom has surveyed clients quarterly to learn how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.

Valicom President Jeff Poirior, upon release of the scores, stated that “Serving our clients is paramount to our success. This feedback is a direct reflection on how effectively our company culture and values impact our clients. Our 2013 first quarter survey results from our clients have pushed us even closer to a perfect 4.0! Valicom sets a new company record for Client Satisfaction with a 3.93. “

With the upswing in the economy, Valicom’s mix of telecom expense management software, managed services, and flexible delivery options to control costs for voice, wireless and data remain in high demand. Catering to enterprise and mid-size firms, along with consultants and channel partners, they continue to grow and expand market share. Valicom also works hard to educate the market through their telecom expense management white paper library, believing that a better informed customer makes smarter decisions.

For more information on Valicom’s telecom expense management solutions, visit valicomcorp.com, or contact Lacinda Athen at 608-227-0619.

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Lacinda Athen
Valicom
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