Vivocha Integrates with hybris to Provide Cloud-based E-Commerce Customer Interaction

Vivocha’s service enables merchants to engage prospects and customers directly on their websites using chat, VoIP, video, audio call-backs and collaboration tools like co-browsing and form and document sharing.

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For a young and innovative start-up like ours, being selected by one of the leading and fastest growing players in the enterprise e-commerce market is a significant milestone.

San Francisco, CA (PRWEB) June 11, 2013

Vivocha today announced its integration with hybris, the world’s fastest-growing commerce platform provider ranked “leader” by both principal analyst firms. This integration announcement extends the benefits of Vivocha’s platform to hybris customers, and it further validates Vivocha’s position in the marketplace.

“For a young and innovative start-up like ours, being selected by one of the leading and fastest growing players in the enterprise e-commerce market is a significant milestone,” said Gianluca Ferranti, CEO of Vivocha. “hybris has been named a leader by Gartner in the Magic Quadrant for E-Commerce and they are ranked by Forrester as a leader among top B2C Commerce Suites.”

Vivocha offers a complete, easy to set-up and fully customizable integration with hybris’ platform to create a unique e-commerce environment. Using this, it is possible to create engagement widgets for different visitors, each with a personalized call to action; merchants can easily decide when and who to engage based on a wide variety of Customer Segment Rules.

“We are pleased that Vivocha has joined the hybris Extend partner ecosystem,” said Pat Finn, Vice President of Channels, Americas. “For our customers, extending their use of the hybris commerce platform by integrating it with Vivocha will give them a competitive advantage by increasing their level of direct engagement with online visitors and customers.”

With Vivocha, companies can set up a new customer communication service in minutes without the need of technical skills or system integration capabilities. Vivocha also enables businesses to seamlessly communicate with prospects and customers right on the store, using any combination of Voice, Video, chat, callback and collaboration tools.

Vivocha offers a highly flexible/customizable, rich feature set (the only platform offering an integrated multichannel approach), along with a strong capability for synergies with contact centers, CRM and e-commerce platforms.

For more information visit Vivocha.com

*About Vivocha

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP, video, chat, call-backs and collaboration tools, like assisted browsing, form & document sharing.

*About hybris

hybris helps businesses on every continent sell more goods, services and digital content through every touchpoint, channel and device. hybris delivers OmniCommerce™: state-of-the-art master data management and unified commerce processes that give a business a single view of its customers, products and orders, and its customers a single view of the business. hybris' omni-channel software is built on a single platform, based on open standards, that is agile to support limitless innovation, efficient to drive the best TCO, and scalable and extensible to be the last commerce platform companies will ever need. Both principal industry analyst firms rank hybris as a “leader” and list its commerce platform among the top two or three in the market.

The same software is available on-premise, on-demand and managed hosted, giving merchants of all sizes maximum flexibility. Over 500 companies have chosen hybris, including global B2B sites W.W.Grainger, Rexel, Thomson Reuters and 3M as well as consumer brands Starbucks, Bridgestone, P&G, Levi's, Nikon, Galeries Lafayette, Migros, Nespresso and Lufthansa. hybris has operations in 15 countries around the globe. hybris is the future of commerce™. For more information, visit http://www.hybris.com


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