Austin, Texas (PRWEB) June 17, 2013
Iflexion, a dynamic full cycle web app development company, announced today that its service portfolio has been extended with a 24/7 technical support service offering. Understanding the fact that maximized uptime is critical for business; Iflexion has emphasized the importance of immediate reactions since the beginning of its support service.
Iflexion IT support package now includes 24/7 on-call support, along with 24/7 Level 2 and 3 support. Iflexion Level 1 support operators receive client requests, process them and direct them to the corresponding engineer, if it is necessary. Level 2 and Level 3 engineers take care of the complicated issues that may require application/service architecture reworking, etc. All the three levels of Iflexion technical support are now available 24/7 to maximize smooth performance and deal with technical issues in real time.
The 24/7 tech support service is included into the advance service package that Iflexion clients may purchase as an additional option. At the same time customers may still sign up for regular business hours 8/5 IT support. Apart from reactive maintenance (fixing quickly the things that went wrong), Iflexion offers preventive (e.g. server monitoring and problem resolution) and perfective (e.g. functionality upgrade) maintenance services – scheduled maintenance activities included. All the services are delivered in strict compliance with a very advanced SLA.
Iflexion is continuously working on expanding the scope of additional services for its clients to raise customer satisfaction and build longer business partnerships with dedicated clients.
Iflexion is a dynamic web development company, providing full cycle services, including building web applications, web-enabled enterprise solutions, and mobile apps of any complexity. Since 1999, Iflexion has been delivering custom design and development, integration, reverse engineering, as well as GUI design, QA and security consulting services to clients in over 20 countries.