Atlanta Ga (PRWEB) June 18, 2013
NexxLinx, a Business Processing and Business Transformation Outsourcer (BPO/BTO) headquartered in Atlanta, announced today that it has entered into a strategic partnership with SaviLinx, a call center outsourcing firm focused primarily on the federal market.
SaviLinx is an economically disadvantaged contact center business established to provide services to both governments and commercial entities. Headquartered in a location previously occupied by the Brunswick Naval Air Station in Brunswick, Maine, the company will begin training in May, with production work starting in June. SaviLinx expects to employ 100 people in Brunswick before the end of the year.
According to SaviLinx CEO Heather Blease, “We anticipate special access to two U.S. Small Business Administration programs giving preferential contract consideration to businesses established at closed military bases and businesses owned by women. Being located in a HUB Zone, we also have the advantage of qualifying for certain government set-asides when competing for contracts.”
“Our business is built on strategic partnerships with key individuals having unique advantages in the market. Historically, the company cut its teeth with very demanding high tech clients, and they understand all the processes and practices necessary to create a great customer experience,” said Craig Mento, CEO of NexxLinx. “I'm delighted to be working with SaviLinx as a trusted partner able to absorb some NexxLinx call volume, and open up new opportunities in the government market,” he continued.
SaviLinx has chosen a Best-of-Breed cloud-based Contact Center Platform providing mobile communications, chat, and social media, in addition to traditional voice support. The NexxPhase Customer Interaction Manager includes top tier Work Force Management, Quality Assurance, and Intraday Management modules in addition to their full tier one multichannel contact center offering.
The new partnership has been created to extend relationships and create dynamic new opportunities in government contracting. The partnership will bring together two industry veterans, poised to capitalize on each partner's strengths.
SaviLinx, headquartered in Brunswick, ME, is a contact center company providing business process services as an outsourcing partner for government, state and commercial clients. SaviLinx blends experience, industry knowledge and advanced technology to help its clients create profitable relationships with their customers. SaviLinx is an SBA certified Woman Owned Small Business with HUBZone certification pending this year.
NexxLinx, headquartered in Atlanta, GA, is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help our clients create profitable relationships with their customers. Our service platform is a comprehensive, cloud-based, secure contact center provided by our NexxPhase subsidiary. We perform Customer Retention, Sales Conversion, and Customer, Back Office and Technical Support Services for governments, along with the nation's premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.