Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity

Harnessing real-time data integrated into Supervisor Dashboards, the call center software provides comprehensive view of any floor operation with Key Performance Indicators (KPI).

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Contact centers delivering top notch customer service at lower operating costs are an important source of competitive advantage.

Fredericton, NB (PRWEB) June 19, 2013

Indosoft Inc., developers of the industry leading Contact Center ACD for Asterisk, announced today the availability of its enhanced real-time reporting for Q-Suite 5.7. This enhancement offers improved options for extracting, consolidating and presenting KPIs in real-time through web-based dashboards for effective contact center management.

Large Asterisk based contact centers require performance data in real-time captured as it happens from the call center software. This allows them to respond immediately with adjustments to ACD, Queues, Skills-based routing and Schedules. Q-Suite allows effective performance management with real-time analytics based on exhaustive data collection.

Q-Suite is a scalable multi-tenant contact center software that offers complete real-time and statistical reporting for Queue, Agent and Campaign performances based on a comprehensive CDR. With built-in tools like Visual Call Flow Builder and Script Builder, this call center solution provides all the necessary functions out-of-the-box. It comes with an extensive .NET and Web Services API for CTI and back-end integration.

“In modern competitive environment, contact center becomes an important source of competitive advantage if it can deliver top notch customer service with lower operating costs,” says Stephen Ray, Director of Accounts at Indosoft. “This is possible only if the contact center ACD can rigorously track and analyze key metrics in real-time. Q-Suite with its real-time and historical reporting provides a unique opportunity to architect an Asterisk based contact center technology platform at lower cost.”

About Indosoft Inc.

Indosoft Inc. is a global provider of contact center software around the world. It has been providing medium and large contact centers around the world for over ten years. Q-Suite is a multi-tenant unified ACD offering skills-based routing with integration to voice, chat, e-mail and social media. It is also made available to Indosoft technology partners as white and private label call center solution.


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