The natural language processing engine allows users to pose questions in their own words - and can distinguish meanings via contextual information.
Columbus, Ohio (PRWEB) June 19, 2013
Leading web & contact center software solutions provider Astute Solutions is pleased to announce the latest addition to its assortment of powerful customer service-boosting tools: RealDialog 6.0.
RealDialog: Core Functions
Already being utilized in contact centers, on Facebook, public websites, and internal company portals, RealDialog provides a patented natural language processing engine that allows users to easily find the information they need – with results achieving up to 99% accuracy!
RealDialog also provides proprietary machine learning techniques that allow the system to learn from previous interactions and queries. These findings are then presented to content authors within the company in an easy to use authoring interface to allow relevant content maintenance and development. Content can then be developed based on the needs of the users at each channel of communication.
The natural language processing engine at the core of RealDialog allows users to pose questions in their own words; the software is able to detect even the slightest distinction in questions posed, including word order and various word definitions according to context. For instance, RealDialog could distinguish the difference between the sentences, “When is the spring product fair?” and “What products are for fair skin?”
Previous versions of RealDialog have featured multi-lingual, mobile capabilities as well as machine learning; RealDialog 6.0’s highlights include:
- Multi-lingual conversational abilities
- Mobile integration
- Machine learning techniques powered by natural language processing
- Cloud deployment (through Amazon’s cloud service)
Cloud deployment allows information to be safely stored in the cloud for future retrieval and secure storage, providing peace of mind to organizations that rely heavily on data. Through the utilization of Amazon’s cloud storage system, users are able to take advantage of the flexibility, scalability, and security that comes with a SaaS solution.
Versioning allows companies to easily manage information for regulatory and legal compliance. It provides an added security measure, particularly for companies that must track the information that has been given to customers – pharmaceutical, manufacturing, and financial-related industries are among those who stand to gain the most from tracking previous conversations and information.
Receive a Demonstration
For information on how RealDialog 6.0 can improve your company’s processes or to receive a demonstration, please contact us.
About Astute Solutions
A prominent player in customer relationship management, knowledge management, and social CRM tools, Astute Solutions utilizes award-winning technologies to enable consistent, accurate, and complete discovery and service experiences.
Through advanced processes involving automation, agent guidance, and voice of the customer reporting, organizations across many industries are able to establish a framework for exceptional multi-channel service delivery. For more information, please visit http://www.astutesolutions.com.