NewVoiceMedia Selects Xactly Express to Engage Global Sales Reps

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Xactly proves to be the right call for the leading cloud contact center solutions provider

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Xactly, the leader in on-demand incentive compensation and sales performance management, has been selected by NewVoiceMedia, a leading provider of cloud contact center solutions, to help streamline and automate employee compensation, eliminating incorrect payments to the sales team.

NewVoiceMedia processes hundreds of millions of calls for thousands of agents working across the globe. Its customers span 30 countries, spread across five continents, and include Berry Bros. & Rudd, Long Tall Sally, QlikTech, Parcelforce, Royal Mail, and SHL Group.

As a fast-growing company with an increasing number of sales reps, NewVoiceMedia needed to update and simplify its sales compensation processes. It also wanted to provide sales teams with access to goals and achievements in real-time. Prior to Xactly, calculating commission was old-fashioned and static, with finance personnel using spreadsheets to manually input data and perform calculations.

“Processing compensation was not only incredibly time-consuming, but there were sometimes miscalculations. This became a huge administrative headache, making it difficult to understand exactly how commission was being calculated and whether it was the right amount,” commented NewVoiceMedia Strategy Director, Bethany Ayers. “With the company growing, we understood that in order to continue to build a successful and committed sales team, we needed an error-proof way of calculating commissions to provide our reps with a compensation system they could trust.”

Under its old systems, employee compensation data was kept on a series of databases, making it difficult for reps to access their own information. NewVoiceMedia needed a solution to provide its sales reps with greater visibility into compensation information so reps could structure deals to maximize the value for NewVoiceMedia and in turn maximize their own commission.

Ayers continued, “At NewVoiceMedia we have made to pledge to only use cloud technology, so any new system had to fit with this and link with Salesforce, which is the backbone of the technology we use. Xactly was the best product out there for our business and demonstrated strong compatibility with Salesforce, along with the ability to scale and grow alongside us. It has helped us to bring together sales people in the US, Australia and Europe in a single global compensation process. In addition the system handles multiple currencies so the reps see the true value of their compensation at a glance. Xactly also offers fantastic reporting capabilities, which means the management team can easily report back to the board on the progress of sales at the click of a button.”

“As companies like NewVoiceMedia grow and expand their sales teams manual spreadsheets add complexity and errors to compensation calculations. This creates headaches for all parties. Automating compensation ensures every sales rep is getting what they deserve and no one feels like their hard work has gone by unnoticed. In order to have a successful, strong sales department, every rep needs to feel motivated and incentivized by the plan they are on,” said Christopher W. Cabrera, founder, president and CEO of Xactly Corporation.

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About Xactly Corporation
With Xactly, companies of all sizes and industries can unleash the motivational power of their incentive compensation programs to inspire better employee performance and business results. Xactly’s secure, cloud-based incentive compensation and performance management solutions enable emerging businesses to Fortune 500s to easily design, manage and optimize incentive programs that save time, cut costs, reduce risk and align employee behaviors with corporate goals.

As evidence of Xactly’s continuous innovation and exceptional customer-centric culture, the Wall Street Journal twice named Xactly to its “Next Big Thing” list; Great Place to Work featured Xactly as one of the top 25 small workplaces in the nation in FORTUNE Magazine; and customers voted Xactly the best sales compensation management solution in the Salesforce AppExchange Customer Choice Awards. To learn how you can incent right and achieve more with Xactly, visit or call 1-866-GO-XACTLY (469-2285).

About NewVoiceMedia
ContactWorld from NewVoiceMedia is an enterprise class contact center, delivered via a true multi-tenant cloud architecture. Our customers benefit from fast, flexible and cost effective access to contact centre capabilities that would normally be very complicated, expensive and slow to acquire, integrate and use.

ContactWorld offers customers an incredibly rich suite of integrated call center technologies. We leverage the cloud to provide complex data driven routing of calls so they are delivered to the correct agents. We provide them with the technology and information to resolve more enquiries first time, resulting in a more rewarding interaction between agents and customers.

The ContactWorld platform provides a market leading 99.999% service availability SLA, and processes hundreds of millions of calls, for thousands of agents working across the globe. We have customers in 30 countries on 5 continents, including Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal Mail, SHL Group and Parcelforce. For further information, please visit

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Emilie Gerber
Blanc & Otus for Xactly
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