Austin, TX (PRWEB) June 20, 2013
Itransition Inc., an outsourced software development vendor providing full-cycle IT services, announces today that its Customer Support team has launched a 24/7 Technical Support service to provide maximum monitoring, tech support and problem resolution opportunities for its clients, regardless of the time zone by geographical location.
"We are constantly trying to raise the level of customer satisfaction and maintain close, long-term relationships with our clients while stimulating their further business growth. We had this goal in mind when we grew the range of our services. Today we have all the resources to provide round-the-clock communication services for our clients to effectively resolve issues, connected with software and server monitoring and problem resolution," said Sergey Gvardeitsev, President & CEO of Itransition, a trusted global software development company.
The Support & Maintenance service has been available to Itransition’s clients for the last three years. During this period of time this service offering has undergone significant transformations to suit the needs of clients better. Since the very beginning, Itransition has been embracing the approach of preventative IT support: monitoring the situation continuously and trying to prevent problems with IT infrastructure.
Currently 24/7 Support is provided by Itransition on all three levels: Level 1 support specialists receive and process client requests, while Level 2 and Level 3 resolve complex problems that cannot be solved using a cookie-cutter approach. All the three levels of Itransition technical support are now available 24/7 to maximize smooth performance and deal with technical issues in real time.
The 24/7 Customer Support service is included into the advanced service package that Itransition clients may purchase as an additional option. Besides 24/7 tech support, clients who require no such service may sign up for regular business hours 8-to-5 IT support.
Founded in 1998, Itransition is an international software development and systems integration company headquartered in the USA. For customers from SMEs to large corporations from Western Europe and North America including Expedia, Philips, SABMiller, and adidas, the company delivers high quality, yet cost-efficient, services through its 950-strong development center in Eastern Europe. Itransition is expert in development, customization and integration of complex enterprise-level solutions offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.