Manchester;City of London (PRWEB UK) 18 January 2013
Telecoms World PLC is one of the leading suppliers of inbound and outbound business telephony and is delighted to announce that they have been successful in achieving the prestigious ISO 9001:2008 accreditation for implementing quality management systems in ‘Business Telephony Solutions’.
The International Organisation for Standardisation’s (ISO) 9001:2008 has been in place for over a decade and is used by both customers and companies as a method of controlling quality. Customers can be confident that they going to receive a quality service from a company with trusted practices that are tested, verified and documented. The certification is very important for Telecoms World and shows other businesses and organisations that the company will continue to enhance their solutions and customer satisfaction through an effective application of improvement to their quality management system.
Telecoms World, Managing Director, Neil Barrall said, “We provide a range of telephony solutions to a variety of sectors in the UK. This accreditation confirms the length that Telecoms World will go to in order to ensure that the highest quality of products and services are delivered to our customers at all times. Compliance with the ISO 9001:2008 confirms that we are adhering to the highest standards for customers, partners and suppliers.”
About Telecoms World Plc:
Established in 2002, Telecoms World offer a wide portfolio of call- handling products and specialises in 0800 numbers, 0845 numbers, Inbound Call Solutions, Business Lines Rental, Business Broadband and IP Telephony. The Company provides telephony solutions to over 15,000 businesses in the UK and works with some of the UK’s largest businesses. Customers are provided with a dedicated business manager who will work with them to establish business goals and suggest the best products to meet those needs. The dedicated customer service team is on hand to help to ensure that queries are answered quickly and efficiently.
ISO 9001:2008 is an International Quality Management Standard which companies can use to demonstrate their ability to meet their customer's requirements. In order to meet the requirements of the Standard, a business needs to have a documented Quality Management System in place and to be able to demonstrate its implementation and on-going maintenance. Achieving the accreditation improves business efficiency and allows customers and potential customers to recognise the registration as an indicator of a company’s ability to efficiently and professionally fulfil or exceed their expectations.
Neil Barrall, Managing Director, Telecoms World Plc., neil(at)telecomsworldplc(dot)com