Given our significant number of technicians working at customer sites, and the demanding nature of our multi-site retail and food service customers, moving to a best of breed field service management solution makes a great deal of sense for us.
Waukesha, Wis. (PRWEB) March 02, 2013
IFS, the global enterprise applications company, announces that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its field service management solution.
Spencer Technologies, of Northborough, Mass., will use IFS Metrix Service Management software to support its more than 150 W2 technicians across five locations. With 95 percent of company revenues from retail, Spencer Technologies provides a wide range of services such as rollouts, new store/remodels, site surveys, service/repair & break/fix, depot/warehousing, debit/data & key encryption, staging/integrations, telephony support, helpdesk and project management.
“Given our significant number of technicians working at customer sites, and the demanding nature of our multi-site retail and food service customers, moving to a best of breed field service management solution makes a great deal of sense for us,” Spencer Technologies CEO David Strickler said. “This investment will help us on two levels. First, the IFS Mobile platform will help our technicians automate remote tasks and be more responsive to emerging customer needs. Secondly, IFS Metrix Service Management will allow us to configure our workflow to streamline project management, while automating processes that in the past would have required manual intervention.”
“A leading company like Spencer Technologies is smart to get in front of the curve on the trend towards effective enterprise mobility,” IFS North America Senior Vice President Larry Laux said. “But regardless of how flashy and appealing something like the IFS Mobile Android App may seem, it is still only as powerful as the back office applications it supports. Spencer Technologies has already grown both organically and by acquisition. And with IFS Metrix Service Management, they will have the automated and standard processes that will allow them to scale their operation during additional growth while exceeding the expectations of their customers.”