Fort Worth, Texas (PRWEB) April 09, 2013
CCRA Call Center Solutions, a division of CCRA Travel Solutions that operates the oldest and largest emergency call center in the United States, today announced significant enhancements made to its after-hours call service which provides 24/7 global emergency travel assistance to North American based travel agencies. Over the past year, CCRA has improved the call center’s infrastructure by investing in new technology that will maintain CCRA’s competitive edge in the emergency call center market, and provide travel agencies with even more tools to improve their call management and client experiences.
To continue offering North American travel agencies the most efficient, cost-effective after-hours service in the industry, CCRA upgraded its call center technology in the following ways: new dedicated data security and credit card compliance upgrades further protect the confidential information of agency partners and their clients; increased internet bandwidth allows CCRA to handle greater call volume and higher call level quality; and an upgrade to the latest version of automated call distribution system software provides CCRA with improved call management efficiency and voice recognition (IVR).
CCRA has also upgraded its call center agents’ tools to provide more efficient call handling and an improved client experience. CCRA’s new CRM tool provides CCRA with improved account management and communications, while new reporting capabilities offer travel agencies even greater transparency concerning every client call that CCRA receives.
“At the core of CCRA is our strong and ongoing commitment to improve our client relationships, increase our travel agency offerings and remain at the forefront of travel technology innovation,” said Dic Marxen, President and CEO of CCRA Travel Solutions. “We are incredibly proud to represent the largest and most respected after-hours call center in the U.S., and we will continue to invest in our call center technology so that we offer the best value and highest quality agency services in the industry.”
“CCRA has been assisting travel agencies in providing after-hours and overflow call services for more than 35 years and we remain dedicated to delivering the highest level of services to our clients,” said Jerry Paquette, Head of CCRA’s Call Center Solutions Operations. “Through regular technology advancements coupled with our highly trained call center staff, travel agencies can feel confident that their clients are receiving accurate, dependable, and caring service around the clock.”
CCRA’s 24/7 Call Center Solutions provides the following call center services to North American travel agencies: Digital voice recording, CallTrak Online Agency Monitoring Service, Toll-Free Personal Touch Numbers, Electronic and Paper Ticketing, Emailed itineraries, a VIP desk, and Reservation Center. For more information about the CCRA Call Center Solutions services including agency testimonials and pricing, visit CCRA.com or email Glenn Freeman at glenn.freeman(at)ccra(dot)com.
Based in Ft. Worth, Texas, CCRA Travel Solutions is a global solutions provider in the Travel Industry bringing together professional travel agencies and suppliers around the world via marketing and technology. The company is comprised of the CCRA Call Center Solutions, the CCRA Global Network Division and CCRA Hotel Partner Solutions. CCRAtravel.com is CCRA’s proprietary hotel reservation booking engine that provides real-time rates and availability at over 180,000 hotels worldwide and allows travel agents to choose from up to five rate categories on a single search including: GDS rates, CCRA Preferred rates, Internet rates, Net rates and the 15% Enhanced Commission rate categories. Additionally, CCRA offers a variety of marketing opportunities to suppliers interested in reaching over 30,000 professional travel planners. For more information, please visit CCRA.com or contact Mary Wiley at mary.wiley(at)ccra(dot)com.