Volcano Communications was in need of software that could do more than store points and lines. We also wanted software that provided access and value for all or our employees
Richmond, VA (Vocus) April 17, 2010
Mapcom Systems, a leading provider of Geographical Operations System (GOS) software, announced today that Volcano Communications Company, a telephone, digital TV, and Internet services provider based in Pine Grove, CA, has selected M4 Solutions as the operations solutions for their inside and outside plant facilities.
The M4 Solutions software includes complete design and mapping tools, integrated work order, fiber and central office management and various support applications such as CPR integration, dispatch management and services management. The M4 software is designed to map the entire telecom plant facility from the central office to the customer structure. The software then ties each map item back to an individual database record, which is then integrated with the telephone company’s existing customer, assignment and billing records.
“Volcano Communications was in need of software that could do more than store points and lines. We also wanted software that provided access and value for all or our employees,” said ‘John Pinola, Jr., IT Manager for Volcano Communications. “We found M4 and it has opened up new paths and opportunities for the company,” ‘Pinola added. “Within the first few months with M4 more people are viewing maps and ALL the folks at Mapcom have been super helpful and willing to think about the M4 product through our eyes,” said Steve Stone, OSP Manager at Volcano Communications.
Volcano Communications Company joins over 150 telecommunications providers who have selected M4 Solutions.
About Volcano Communications Company
Volcano Communications Company, headquartered in Pine Grove, California was established in 1903 as Volcano Telephone Company. Volcano now provides its rural service area with a complete line of cutting edge technologies. Volcano’s mission is to provide their customers and the communities they service with diverse and technologically superior voice, data and video solutions for their educational, entertainment and information needs backed by unmatched local customer service. For more information on Volcano Communications Company, go to http://www.volcanocommunications.com.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across North America and the Caribbean. For more information, visit the Mapcom website at http://www.mapcom.com.