Dublin, Calif. (PRWEB) March 4, 2008
PSS, one of America's fastest growing contact center specialists, today announced its acquisition of Braintrust Professional Services, a wholly owned subsidiary of MedApps, Inc. The Scottsdale, Arizona based Braintrust team brings extensive technical expertise that bolsters PSS capabilities in several contact center technologies, including multichannel routing, CTI, intelligent call routing, workforce management, and end-to-end reporting.
This is the second acquisition by PSS in less than twelve months. In 2007 PSS acquired VSI, a technical consulting firm specializing in self-service solutions for the contact center. The VSI acquisition expanded PSS capabilities to deliver IVR solutions based on VoiceXML, VoIP, and SOA/Web Services, as well as provide professional services for additional platforms including Intervoice, Avaya, and Envox.
"Braintrust is an excellent fit for PSS that complements our existing strengths. As enterprises transition to new contact center technologies, now PSS can help them make that transition as graceful as possible across the entire contact center," said Todd Funk, PSS President and CEO. "For example, PSS and Braintrust are both Genesys contact center solutions partners. This acquisition gives PSS the capability to deliver a complete range of services from the back office to the desktop, plus 24x7x365 support, for both Genesys-based and multi-vendor contact center solutions."
"This transaction works out very well for all stakeholders. PSS is a highly successful company focused on the contact center, and they will continue to provide a remarkable level of service to Braintrust customers like Qwest, McKesson, and Sierra Health," said MedApps CEO Kent Dicks. "Now MedApps can concentrate its resources to strengthen our leadership position in Mobile Wireless Health Monitoring, an emerging market where we expect to see significant growth."
For more information about the acquisition, visit http://BrainTrust.psshelp.com
Terms of the transaction were not disclosed.
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.
MedApps, headquartered in Scottsdale, Arizona, is a new and emerging leader in Mobile Wireless Health Monitoring -- designed to connect people with their healthcare providers, in a timely and cost effective manner. MedApps was named to the Fierce Health IT Top 10 Healthcare IT Innovators for 2007 (http://www.fiercehealthit.com/innovators/2007/medapps) and was nominated for the Governors Celebration of Innovation - Startup for 2007 (http://www.celebration-of-innovation.com/news.aspx).