Redwood City, CA (PRWEB) May 28, 2013
Enkata (http://www.enkata.com), the leader in Employee Performance Optimization (EPO), today announced a major new release of the Enkata solution. Enkata’s data based approach to understanding performance can boost productivity by 10% to 20% while improving quality and process compliance. The new version represents a major advancement in helping employers close the gap between actual output and the potential their workforce holds. Clients using Enkata have already seen substantial operating improvements.
“We’re extremely proud of this release,” said Dave Stamm, CEO and President of Enkata. “Everyone who has seen the product has been blown away by the visualizations, the power of the data, and the flexibility. Most importantly, where the product is deployed, it’s driven substantial gains in a matter of weeks.”
Enkata represents a new type of management tool that employers are turning to in order to better understand employee performance. With Enkata, executives see how their workforce is performing against its potential. Managers see how employees do their jobs— from how they spend their time to the steps they take in completing tasks. Analysts see highly granular activity data and a free form analytics environment. With Enkata, teams can pinpoint factors that influence productivity and quality, and share recommendations in an easy to understand, actionable format. The result is a unique tool that gives the entire organization new capabilities to drive quality, process and productivity improvements.
Enkata delivers new functionality in several key areas:
1. Data Capture and Enrichment – Enkata captures critical data from a broad range of sources, including employee desktops, time card systems, back end sources, etc. The information is then organized and enriched to make it useful in understanding everything about workplace performance.
2. Visibility into Performance – Enkata delivers a type of visibility into performance that has never been available before. Managers learn more about their employees from Enkata than they can from watching the work being done directly.
3. Research – Companies also receive analytic tools to help them get tremendous value from the detailed performance data that Enkata captures and creates. Now, analysts can get study everything from process compliance to the causes of performance differences.
4. Collaboration – Enkata helps teams share information and insights, and turn information into action. Managers get key insights specifically tailored to them and their team. They can quickly see how they are doing, and what they can do to improve performance even more.
Enkata is a leader and innovator in employee performance optimization, focused on helping employers optimize the productivity and quality of their workforce. Enkata's solution delivers unprecedented visibility into how people perform their jobs, and provides managers with the insight they need to help their employees improve. With Enkata, employers can identify and correct unproductive work habits and provide targeted coaching where it is needed most. Clients achieve impressive gains in front and back office functions from customer service call centers to insurance, finance and other back office operations. Fortune 100 companies trust Enkata to examine millions of customer and employee interactions each day ensuring that each is delivering value to the organization. For more information, please visit http://www.enkata.com.