Dallas, Texas (PRWEB) February 13, 2013
“The utility customer now has secure access 24/7 to their customer information. Customers now can view their energy information using their mobile device including base account information, current and past due balances, make a payment, view past statements and payments, and view consumption history in both grid and graph form.” said Kartik Kakarala, CEO and Co-Founder of Halcyon.
Consumers are becoming increasingly savvy with technology. They use their mobile devices for shopping and banking, why not manage their energy usage as well? GridFirst offers Energy companies the opportunity to meet their customer’s mobile needs and help to reduce their operating costs. Cost reductions are a result of reduced labor costs in sending out bills and reminders, chasing down delinquent payments and making online payment available.
GridFirst has partnered with PCS to provide them with a customized private label application. MCA is a “cloud” based application that is seamlessly integrated with the utility customer information providing real-time access for the customer. There is no need to generate an interface file or copy data to a third-party solution. An example of this, is when a payment is made it is instantly posted to the account. There is no extra work for the customer or for the utility staff.
GridFirst Mobile Solutions are customized to the Utility Company Name, Branding and Marketing Schemes. Mobile applications are available for the Apple, Android, Windows and Blackberry platforms.
One of the most important aspects of the Mobile Customer Access module is the ability to communicate instantly to the customer. Our world- class Notification system is a key feature of the module and is capable of:
The Customers mobile application communicates to their utilities database through a secure web service. The application acts as a mobile interface allowing the customer to access information, receive messages, allow payment entry and communication to the utility. All information is protected from the moment data is received or transmitted by using industrial- grade encryption and authentication.
The server- side solution is tablet or phone- agnostic. Like most phone applications, setup is straightforward and simple and in most cases does not require technical support.
To Schedule a Demo or request more information contact: http://www.gridfirst.com/RequestDemo.aspx
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