Customer Service Institute of America Announces the 2012 International Service Excellence Award Winners

Organizations and individuals are recognized for their commitment to service excellence with the 2012 International Service Excellence Awards

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ISEA WINNER 2012

‘The current economic environment presents a challenge to organizations and individuals across the globe. It is during these times that stars are able to shine even brighter.’

CHICAGO, IL (PRWEB) January 29, 2013

In recognition of being leading service providers globally, organizations and individuals were awarded with an International Service Excellence Award. The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.

Brett Whitford, Vice President of ICCSO noted that, “With customer expectations continually rising, businesses are becoming increasingly aware of the value and role that customer service plays in achieving business success. The organizations awarded have demonstrated that they are leaders in customer service and are worthy recipients of our these international awards. All our winners and finalists work diligently with an ever changing business environment to improve customer experiences and learn from feedback.”

Christine Churchill, Executive Director, Customer Service Institute of America was extremely impressed by all of the entrants this year and their ability to innovate and shine in such dynamic times; ‘The current economic environment presents a challenge to organizations and individuals across the globe. It is during these times that stars are able to shine even brighter.’

Judging Criteria
The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. Organizations applying in each of the award categories are asked to demonstrate the following to the award judges:

1. An approach to each of the attributes outlined in the International Customer Service Standard
2. The breadth and depth of the deployment of each approach
3. Results flowing from the approach and deployment
4. The level of customer involvement in the strategic decision making of the organization
5. Evidence of continuous review and improvement against the ICSS criteria

2012 International Service Excellence Award Winners:

Company Awards:
Visionary Award
World Service Toronto–
American Express Canada

Best of the Best
Pershing LLC

Large Business (over 4000 employees)
Cebuana L'huillier

Division of a Large Business
National Bank Correspondent Network

Customer Focused Innovations
E*Trade Financial

Medium Business (501-3999 employees)
Broan-Nutone LLC

Division of a Medium Business
(501-3999 employees)
CVent Client Services

Contact Center
Delta Air Lines

Customer Charter
Ryan LLC

Small Business (less than 500 employees)
Red Frog Events

Individual Awards:
Customer Service CEO
Jean Henro L'huillier
Cebuana L'huillier

Customer Service Manager
Sanjeewani Pitadeniya
HNB Assurance PLC

Customer Service Professional
Vincent Schaffer
Pershing LLC

Customer Service Leader
Joe Felicetti
Pershing LLC

Customer Service Executive
Julie Kousen
Pershing LLC

If you would like to nominate your organization or a colleague for an International Service Excellence Award in 2013 please contact us at the number below or the email associated with this media release.

About Customer Service Institute of America:
The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.

Contact:
Christine Churchill, Executive Director
Customer Service Institute of America
312.396.4151
http://www.serviceinstitute.com


Contact

  • Christine Churchill
    Customer Service Institute of America
    (312) 396.4151
    Email

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