Ice Machines Plus & Ice-O-Matic®: Very Simply – Customer Value, Customer Service

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Commercial Ice Machines - IceMachinesPlus.com - Customer Value - Customer Service

Helping a restaurant owner or healthcare facility manager make the right choice, even if that means they ultimately purchase an item from someone else, is our way of starting a relationship built on commitment to meeting the customer’s needs, not just on

Hartford, CT (PRWEB) December 9, 2010

Ice Machines Plus (IceMachinesPlus.com) announces its Customer Value, Customer Service program featuring Ice-O-Matic brand ice machines and other major commercial ice maker manufacturer brands.

Successful businesses these days know that building long-term customer relationships is the primary goal. If the customer is provided with value for their investment in time and money, and they receive high-quality service based upon trust, response, and experience, then purchasing will come naturally.

“Helping a restaurant owner or healthcare facility manager make the right choice, even if that means they ultimately purchase an item from someone else, is our way of starting a relationship built on commitment to meeting the customer’s needs, not just on getting a sale,” says Thaddeus Terzo, Internet Sales Manager for Ice Machines Plus.

Ice Machines Plus is the internet version of a brick and mortar store that has been in the ice machine sales business for thirty years. They know that putting the customer’s needs first shows recognition of the customer as a person making an important investment. At IceMachinesPlus.com, knowledgeable, caring customer team members commonly answer customer questions about icemaker production rates, ice shapes and sizes, and warranty coverage. After asking customers a few questions about their ice needs, IceMachinesPlus.com team members can make recommendations about optimal pairings of ice makers and ice storage bins.

In particular, Ice Machines Plus is excited to highlight the Iceomatic ICE Series of icemakers and the exclusive Water Filter Warranty Program. Ice Machines Plus always includes a free inline water filter with the purchase of any Ice-O-Matic icemaker. That is a small example of extra value for the customer. Since customers are making investments in machinery that needs to be reliable for many years with very little “down time”, it makes sense to include a water filter in the installation of an ice machine.

When a customer purchases an Ice-O-Matic ICE Series cube icemaker from Ice Machines Plus, they typically receive the standard manufacturer’s warranty of three-year coverage on parts and labor for the machine, and five-year coverage on parts for the compressor and the evaporator. However, with the additional investment in an Ice-O-Matic IFQ Water Filter System purchased at the same time as the ICE Series cube icemaker, the warranty on the evaporator is extended to seven years, not only on parts, but additionally on evaporator labor as well. This warranty program is an example of Ice-O-Matic’s confidence in the quality of their product. Terzo and the customer team at Ice Machines Plus are proud to educate customers about the value of participating in Ice-O-Matic’s program.

And Ice Machines Plus takes the value of the free inline water filter off of the cost of the IFQ Water Filter System, making it even less expensive for customers to take advantage of the extra value and prolong the life of the equipment they invest in.

IceMachinesPlus.com’s singular focus is ice machines. IceMachinesPlus.com carries all major brands of commercial ice machines such as Ice-O-Matic, Scotsman, Hoshizaki, Manitowoc and U-Line. IceMachinesPlus.com maintains a very high standard in customer service. The company’s expert staff members are always ready and available to answer all customer questions. With over 30 years experience in ice machine sales, the team at IceMachinesPlus.com has the best solution to meet even the most challenging ice production, storage and dispensing requirements.

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