San Diego, CA (PRWEB) April 23, 2013
Retail banks compete to hire the top talent for customer facing positions including bankers, tellers, customer service representatives and call center agents. Better quality of hire for customer facing positions results in improved customer service levels, increased workforce productivity and ultimately increased sales.
CloudCords Enterprise Talent Analytics 2.0 (CloudCords ETA) is a pre-screening assessment solution that leverages big data and predictive analytics to identify the most qualified job seekers early in the recruiting process for high volume hiring.
Jim DeLapa, President of Kiran, said “We are proud of the results clients are seeing with our CloudCords ETA solution which offers mobile-friendly assessments, easy integration with applicant tracking systems and analytics driven insights into the high volume recruiting process. Job seekers who score well on the predictive assessments typically achieve more than a 50% increase in combined sales and service metrics, with turnover rates that are 20% lower. The results are clear, consistent and proven with over 800,000 assessments administered online.”
Through its integrated self-service interview scheduling, individuals who score well on the assessments can immediately schedule themselves for an interview with the right recruiter. This speeds up the recruiting process and improves the job seeker’s experience. Simultaneously, hiring firms can minimize compliance risks by treating all candidates consistently and objectively, while monitoring for adverse impact.
Dr. Charles Handler of Rocket-Hire, an Industrial Organizational Psychologist, is an expert on prescreening assessments. Dr. Handler said, “CloudCords ETA is an ideal product for retail banks in need of a solution to manage high volume applicants. It is unique because it marries sound predictive science from the I/O Psychology realm and sophisticated analytics based software.”
About Kiran Analytics
Kiran Analytics has been a leader in innovative, predictive analytics solutions for two decades. Today, Kiran’s Enterprise Talent Analytics and Workforce Optimization solutions are used by over 10,000 bank branches. Kiran Analytics creates significant value for its customers by increasing workforce productivity, hiring better talent faster, reducing costs, and optimizing operational performance. For more information visit, http://www.kiran.com .