One of my biggest accomplishments was starting my own company. I’m very proud to own my company and not be part of a franchise, especially since I’m able to make my own decisions that put the customer first.
Cleveland, OH (PRWEB) December 04, 2012
Tri-Star Refinishing, a locally owned company based in Youngstown, Ohio, celebrates its seventh year in the business in 2012. The company has been successful thanks to the excellent customer service that it is able to provide to its customers. Tri-Star’s A+ rating from the Better Business Bureau is a testament to the company’s superior customer service practices and quality workmanship.
Started in 2005 by owner Bill Keenan, Tri-Star Refinishing has grown to include a four-person team that provides high-quality bathtub refinishing services while always focusing on customer satisfaction. As a small business, Tri-Star truly has a customer-centric attitude, in contrast to many large companies and operations.
Keenan said, “One of my biggest accomplishments was starting my own company. I’m very proud to own my company and not be part of a franchise, especially since I’m able to make my own decisions that put the customer first, like offering a warranty that matches my clients’ needs.”
Tri-Star offers a hassle-free, five-year warranty that supports the company’s dedication to providing the best customer satisfaction possible. Under the five-year warranty, Tri-Star repairs any problems within the first year free of charge. During the remaining four years under warranty, the company fixes any issues for a flat $30 fee, no matter how large and expensive the project may be.
Tri-Star’s customer service tradition continues with its consideration for every client’s valuable time. Tri-Star is one of the few home repair and service businesses that shows concern for being on time with appointment windows. “Tri-Star is always punctual,” says Keenan. “One of my own personal pet peeves is dealing with people who don’t seem to respect that my time is worth money too. We realize this, and we do our utmost to respect our customers’ time.” By reliably showing up five minutes early to each appointment, the company proves that it has the utmost regard for clients’ time.
In addition, Tri-Star provides fast responses to customers’ needs and completes jobs in a timely manner. Despite its small size, the company strives to accommodate client requests quickly, fitting jobs into the team’s schedule within a couple days of the call. Tri-Star knows how busy life can be, so the company works hard to complete jobs efficiently in order to get customers back to their daily lives. These simple yet purposeful customer service practices have secured Tri-Star’s status as one of Ohio’s successful small businesses.
About Tri-Star Refinishing
Tri-Star Refinishing is a local business based in Youngstown, Ohio, serving the cities of Cleveland, Canton, Akron, and Youngstown in Ohio. It also serves Pittsburgh and Cranberry Township in Pennsylvania. Since 2005, the company has provided first-rate fiberglass tub repair, bathtub refinishing, and other refinishing services for tile, sinks, and countertops. As a small business, Tri-Star Refinishing focuses on high-quality craftsmanship and superb customer satisfaction.
For more information, refer to http://www.tri-star-bathtub-refinishing.com.