Santa Ana, CA (PRWEB) May 16, 2013
Ansafone Contact Centers, with contact center facilities in California and Florida, has been honored by Interactive Intelligence as a finalist in their 2013 Innovator Award.
Interactive Intelligence has selected Ansafone Contact Centers as a finalist for its Innovator Award based on Ansafone’s comprehensive deployment and creative use of the company’s Customer Interaction Center(R) CIC solution designed for integrated IP communications.
Ansafone uses Interactive Intelligence’s CIC suite to integrate its US based operations that’s staffed by more than 500 agents supporting clients in healthcare, retail, consumer products, government, financial services, real estate, e-commerce, legal, and several other industries. In addition to phone interactions, Ansafone supports multi-channel interactions that include live chat, email management, text messaging, and social media customer services using the CIC suite as the platform.
Ansafone has unified the operations of all of its facilities around the CIC suite. According to Jared Mendez, Ansafone’s Director of Information Technology, “deploying CIC’s all-in-one platform allows us to integrate all aspects of our services from quality monitoring, blended dialing, workforce management, multi-channel routing, and provides us with a platform to expand our services to take advantage of emerging social media customer service opportunities. CIC has certainly allowed us to decrease our costs, improve agent productivity, and integrate service delivery. We’re confident that as Ansafone continues to grow, we will be able to manage our costs and provide our customers with excellent customer services.”
The Interactive Intelligence Innovator Awards event will be held at the at the Indianapolis Marriott, Interactions 2013 Conference, May 13 – 16 in Indianapolis, IN.
About Interactive Intelligence
Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info (at) inin (dot) com; on the Net: http://www.inin.com.
Christine Holley, Senior Director of Market Communications, +1 317-715-8220
christine.holley (at) inin (dot) com
About Ansafone Contact Centers
Ansafone Contact Centers has been in business since 1970 and is a privately held company. Randall J. Harmat, President and CEO, purchased the company from his father, Joseph Harmat, over a decade ago and has grown the business from its answering services origins into a full service Contact Center. During his leadership, Ansafone has succeeded in attracting and retaining top industry talent that shapes current client support programs and is creating the vision for future services.
In 2001, Ansafone moved into its current location in Santa Ana, CA and recently added a new facility in Ocala, FL to be the east coast corporate office. Ansafone has other facilities in the Midwest and Eastern Time zones to accommodate clients nationwide. Ansafone maintains an active disaster recovery plan and delivers maximum service availability for clients.
Today, Ansafone provides everything from answering services for small to medium sized businesses to large scale contact center management solutions for the Fortune 500. Ansafone is a hi-tech organization with old-fashioned values and culture. Every team member is a stake holder in our clients’ success. We never close and are always available 24/7/365 to assist our clients with their customers’ calls and electronic touches. We make every touch an extension of You!