As cliché as it sounds, treating customers the way you would like to be treated really is the gospel of a successful business. Our repeat and referral business is through the roof and that just proves that we genuinely care about our customers.
Phoenix, Ariz. (PRWEB) February 12, 2013
From a small, one man shop in South Phoenix in 1988, to today’s state-of-the-art collision repair shop of over 17,500 square feet, Capitol Collision Repair has grown to be one the largest independent auto body shops in Phoenix, Ariz. Started by owner Dan Deary, who still owns and works in the business, many changes have occurred not only within his body shop but in the industry as a whole. The complexity of new vehicles requires fully equipped repair facilities and properly trained technicians who repair and refinish the damaged vehicles.
Capitol Collision has recognized and adapted quite well to the changes in the marketplace and this is evident by the abundance of vehicles in the process of repair at the busy auto body shop. The shop credits not only their insurance partnerships but boasts of their unmatched customer service.
Owner Dan Deary states: “As cliché as it sounds, treating customers the way you would like to be treated really is the gospel of a successful business. Our repeat and referral business is through the roof and that just proves that we genuinely care about our customers, that they trust us to take care of their repairs and that we treat them right.”
Deary goes on to say that the lack of customer service from big box stores to restaurants almost seems to have become the norm, therefore, his customers just, “love Capitol to death!”
The success that Deary seems to make so easy is definitely not the case. The Phoenix auto body repair business is a very complex, competitive, saturated market and is influenced heavily by the insurance industry. The process of evaluating damage to vehicles that year by year become more complex and then negotiating a fair and accurate repair amount for those paying for the repair can be a challenge in itself.
Although repeat customers are valued highly by Capitol Collision, marketing to new customers and referral sources is a high priority for them. With a high presence on the internet and many unique and innovative marketing strategies in place, this Phoenix body shop has plans to continue to grow and be a leader in the industry.
As the company enters into its third decade of business, they are definitely not sitting back on their laurels. They take pride in their common ownership of 1st Impressions Truck Lettering, an established Phoenix vehicle wrap company and also the addition of a new venture, All Pro Fleet Painting, a fleet body shop in Phoenix which repairs fleet vehicles including medium and heavy duty trucks.
As part of their 25th Anniversary they are offering courtesy rental cars for the month of February. Special offers will released each month on their website. Visit Capitol Collision’s website for additional details.
For more information about Capitol Collision, their courtesy rental cars, or to request an estimate, contact Eric Boyer at 602-253-1630, eric (at) capitolcollision (dot) net.
About Capitol Collision Repair
Founded in 1988, Capitol Collision Repair is one of the largest independent auto body shops in Phoenix AZ. An A+ Rated BBB Company, Capitol Collision Repair provides high quality, guaranteed repairs and is one the highest rated and reviewed Phoenix body shops. They offer I-CAR trained technicians are ASE certified,state of the art equipment and are approved by all the major insurance companies.
Free estimates are available by calling (602) 253-1630 to make an appointment.
Capitol Collision Repair
5154 N 27th Avenue
Phoenix, AZ 85017
Phone: (602) 253-1630
Email: info (at) capitolcollision (dot) net
Fax: (602) 253-6158
Hours of Operation
Monday – Friday: 8:00 AM – 5:00 PM
Saturday by Appointment