80%+ of the Respondents to a Future of Business Survey Want Customer Service Improvement Strategies to Increase Revenue and Competiveness

Diane Marie Pinkard, author of the award winning book, Just Treat Me Like I Matter: The Heart of Sales, knows that she is definitely on the right tract for her new sales and service training programs. Bill Tysseling, Executive Director of the Santa Cruz (CA) Chamber of Commerce, shared the following in July, 2010: “More than 80% of the respondents to our Future of Business Survey said they wanted to implement customer service improvements as a strategy to increase their competiveness in the face of changing business conditions. It was by far the most frequent strategy being adopted and received resounding support from our panel of industry experts who discussed the survey results at our luncheon panel.”

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sales success, sales training, service training, sales expert, service expert, treat people,

Diane Marie Pinkard

Quote startPeople buy people and they buy best from people that treat them like they matter.Quote end

Santa Cruz, CA (PRWEB) August 27, 2010

As a 40-year Sales and Service Expert, Diane Pinkard, knows she is more than qualified to address this customer service and interpersonal relationships topic. Her book won the 2008 NABE Pinnacle Book Achievement Award in the category of “Business.” She was honored by The American Business Awards for her creative approach to sales and service training. And she was a finalist in the 2009 Stevie Awards for “Creative Professional of the Year.”

Diane advocates: People buy people and they buy best from people that treat them like they matter. Diane educates service and salespeople through her methodology of “selling with happiness and heart,” and “treating people like they matter.” Basically, she breaks her training programs into two sections: Relationship Building, and then, Teaching Actual Sales and Service Tactics & Strategies. It's a unique approach, and one that gets results for her clients. And, most importantly, her unique approach to selling and connecting “with happiness and heart” ultimately will improve any company’s bottom-line.”

Diane’s presentations include:

Boost Your Sales with “Happiness and Heart:” Learn to Sell the Best Product You Have to Offer – Yourself!

Gain the Business Your Competition will Lose in Any Economic Climate: Essentials for Your Selling Success with “Happiness and Heart”

Sales and Service are About People : Increase Your Revenue by Improving Your Customer Service with “Happiness and Heart”

Increase Your Sales: Discover Your Customer’s “Buy Buttons” with “Happiness and Heart”

Improve Your Bottom Line: Know How to Deal with Difficult People and Difficult Situations with “Happiness and Heart”

Find New Ways to Build Quality Relationships via Social Business Networks on the Internet, with “Happiness and Heart”

For media inquires, or to book Diane to train your organization, please contact her at Diane Marie Pinkard, the “Sales and Service Success with Happiness and Heart” expert: info(at)heartofsales(dot)com, phone 1.866.552.2510, or visit http://www.heartofsales.com

About Diane Marie Pinkard:

Diane’s passion lies in the “Business of Human Relations”, and she has a culmination of 40 years experience in teaching and sales training. Plus, she has launched and operated three successful businesses that earned her the reputation of being an accomplished professional in a number of sales arenas. From her formal education and extraordinary walk-in-life she is an expert in the Study of Human Dynamics, Interpersonal Relationship Building, and Strategies for Increasing Revenue. Diane is known for being refreshing and masterful in her ability to pass her knowledge and wisdom to her audiences.

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