Santa Barbara, CA (PRWEB) March 25, 2013
BenchmarkPortal’s College of Call Center Excellence will hold its Call Center Campus Week this November in Las Vegas at the Paris hotel. At this annual, unique call center industry event, call center managers and decision-makers can attend certification workshops, information and discovery sessions, and listen to keynote presentations. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore the latest developments in the call center industry and inform participants of the best practices required to operate a profitable and reputable call center.
BenchmarkPortal intends that attendees will gain new and practical insights, as well as explore strategies that can contribute to the strength and sustainability of their organization. The training at the Call Center Campus will also enhance individual leadership skills of attendees. Call center leaders will have the opportunity to interact with their peers, learn how to raise their best practice skills to new levels, participate in discussions to inspire innovative thinking and explore compelling avenues for advancing the call center industry. Participants will walk away with incredible tools that can be immediately applied in their centers.
The Call Center Campus Certification Training will occur Nov. 11-13 and includes certification workshops, access to the two-day symposium to follow, benchmarking survey, networking breakfasts and breaks, and lodging.
Call Center Management Certification: Nov. 11-13, 2013
Call Center Workforce Management Certification: Nov. 12-13, 2013
Call Center Quality Assurance Certification: Nov. 12-13, 2013
The Call Center Campus Symposium on November 14-15 and involves industry-leading guest speakers, learning sessions, ‘hot topic’ roundtable discussions, and a welcome and networking reception.
For information on cost and registration, visit our website, Call Center Campus Week.
Call Center Campus Week Symposium: Nov. 14-15, 2013
“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better,” said Cindy Trow, Quality Assurance Manager, MedicAlert Foundation. “This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!"
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.