Santa Barbara, CA (PRWEB) March 06, 2013
BenchmarkPortal will air a new online radio show on CallTalk (http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show) discussing BenchmarkPortal's Multichannel Benchmark Survey. Call Centers continue to be the prime point of contact for customers. However, over the past several years IVR's, websites, social media, etc., have changed the way customers interact with your business. BenchmarkPortal is introducing a multi-channel benchmark survey designed to capture valuable performance data for these various contact channels. We will unveil the survey and provide insights on key performance metrics that should be captured and monitored for these multiple channels.
The host for this show is Bruce Belfiore, CEO at BenchmarkPortal and John Chatterley, Research Director and Senior Specialist.
The free online radio show will air Wednesday, March 13th, 2013, at 10 a.m. PT/1 p.m. ET. Click here to listen to CallTalk: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show.
A fun and exciting online program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics that impact the contact center and customer service today.
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com