Officials at the company are considering video chat as another form of customer service for their vehicle history report consumers.
El Paso, TX (PRWEB) March 08, 2013
CarHistory.us.org already enables customers to chat with online representatives in the comfort of their own home. So, why not let them see their customer support agent too?
Officials at the company are considering video chat as another form of customer service for their vehicle history report consumers. This would allow the customer to see the company agent they are dealing with for a more personal experience.
Video chat is already raising the bar in the customer service industry, so it's important that CarHistory acknowledge this new trend. Consumers would be able to look into the eyes of agents helping them to initiate a successful communication experience.
One benefit is that customers will be saved time through running through simple methodology of problem solving for connecting problems (resetting Internet routers, etc.). But, the downside could be customer service agents becoming nervous and forgetting their professional training.
More has to be studied on the impact of video chatting for customer service purposes, and CarHistory is looking into it. The pros and cons will be weighed evenly in an attempt to decided whether or not this new platform is useful for customer satisfaction.
In the meantime, the website still offers 24/7 chat only customer service as well as a 24/7 call center available at 1-855-395-6395. CarHistory agents are standing by to answer questions about accounts, vehicle history reports, and billing.
At CarHistory.us.org they take pride in providing most comprehensive vehicle history reports in the United States. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. For more information, visit the CarHistory.us.org or call customer service at 1-855-395-6395.