It’s not just a usual key word search…this is natural language processing for the multi-media generation.
Denver, CO (PRWEB) April 02, 2013
thē Call Center Corporation and Coginov have partnered to bring the newest product to specialize in Big Data—the Information Audit. An audit tool that assists in getting control over a company’s Big Data, assesses the quality of the enterprise’s data, streamlines content and eliminates redundant information, the Informational Audit gives an organization the ability to project data requirement for the future.
For the majority of organizations, information is being created at an astonishing rate, and manifesting itself in many forms and 90% of it is unstructured. Organizations are no longer dealing with traditional paper-based documents; there is now an abundance of unstructured data such as emails, pictures, audio files, technical drawings, office documents, and so on. As a result, knowledge workers are spending a large part of their time searching for information and working with documents—re-creating, editing, sending, receiving, etc.
Understanding the challenges of information and document management is a critical step for companies to implement strategies and systems to manage their unstructured data. However, before an organization can effectively and efficiently manage the information created, acquired, and disseminated, it must first map the information landscapes.
The Information Audit works with Coginov Semantics to quickly and easily adapt to a business specific nature and categorical requirements to effectively structure data and identify the key concepts and entities within a company’s data. Specifically, this tool can extract, summarize, and categorize documents. It leverages integration managers to easily classify data and attain highly accurate, controlled structure for an organization’s Big data.
thē Call Center Corporation CEO, Steve Bederman, believes this new technology will make a huge impact in how companies operate and use their information. “A majority of businesses have long been managing structured data, but haven’t been able to able to apply knowledge to the information that feeds back through the center in unstructured formats. Yes, some companies can categorize and consolidate emails or chats based upon certain keywords, but I have yet to see any product that can take notes, email bodies or even social media, and read it then deliver an actionable response.”
Bederman continued on with saying, "A business wanting to succeed cannot ignore a product like the Information Audit. It’s not just a usual key word search…this is natural language processing for the multi-media generation."
About thē Call Center Corporation
thē Call Center Corporation, a Bederman company, offers call center technology solutions. thē Call Center Corporation is customer centric and constantly aiming to improve its product line and service offerings and offers many articles on call center profitability. Visit http://thecallcentercorp.com or call 877.499.7012 to find out more. thē Call Center Corporation is constantly adding to its portfolio of call center products and services.Interested clients can apply to be considered at thesoftwarecorp.com/client-applications
Coginov Inc. is a leader in semantic search-based products and technologies. The company’s uniqueness comes from the advance language and heuristic rule-based algorithms that that have been developed and refined after more than thirty man years of R&D. At the core of the company’s product portfolio is the CoginovAPI, a revolutionary semantic analysis engine that can be licensed by software vendors and large organization that need advanced text analysis for email management, enterprise content management, and social media monitoring.