Atlanta, GA (PRWEB) April 18, 2013
Contact At Once!, the leading provider of website chat in online advertising, has released the latest update of its software. Enhancements include customer-facing interfaces that improve usability, new branding features for online advertising publishers, more extensive customization options for agents, support for “talking point” alerts, and additional real-time reporting and tracking features.
The new release equips merchants with more cutting-edge personalization capabilities, including an optional “social profile,” currently in beta release, that can help break the ice with online shoppers who initiate chats or texts. Merchants can also allow shoppers to rate, comment and recommend the agents chatting with them. In addition, online advertising publishers can brand chat windows so that merchants more easily recognize shoppers who originate from their ad listings.
Merchants also now have improved and extended real-time visitor information in the chat application. The software update includes enhanced geo location and more prominent chat origination location.
With over 12,000 automotive dealers and growing customer bases in multifamily housing and real estate, Contact At Once! focused these latest product developments on leveraging the company’s unique position as the pioneer of chat in online advertising.
“Our latest updates are all geared toward helping our customers enhance their online digital presence in all the places people search for their products,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “That includes personalizing interactions with busy shoppers to provide a better chat experience.”
Current Contact At Once! chat users can easily update their software to the latest version through the Contact At Once! customer portal. Call Contact At Once! support at 866-358-3880 to learn more.
About Contact At Once!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement translates into more sales, and that's why 12,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest growing private companies for two years in a row and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit http://www.contactatonce.com.