(PRWEB) February 27, 2013
Docusearch, a leader in the online investigative industry, continues providing customers with new opportunities to interact with the company. Previously, the company introduced a Facebook page in which customers were encouraged to discuss their experience using Docusearch’s services. Now the company expands its communication channels by introducing reviews for its address for phone number service. Customers who have used the service are allowed to then review the service, providing them an opportunity to tell others about the pros and cons of using the company’s services. Docusearch believes introducing the surveys into their process will increase their perceived authority and credibility, thus attracting new customers, who then can leave their own survey review. This process creates a positive feedback loop, creating an extended positive increase in all of the company’s production possibilities.
To learn more about Docusearch’s new review process for their address for phone number service, we spoke to one of the company’s customer service representatives:
“The name of the service (address for phone number search) is a tad confusing for some of our customers, but by introducing customer reviews, we’re providing firsthand accounts of what the service does for people. Plus, it provides feedback about how we can help someone. We take what people say about our services and apply it to future developments. It’s a form of helping our clients help us, and we expect to see a spike in service satisfaction over the upcoming months.”
Vulnerability as Advertisement
When a company opens themselves up to comments from customers, the company creates vulnerability. After all, a customer could say whatever they please about the company, even if what they’re saying is untrue. It could defame and harm the company. It could even drive other customers away. Docusearch understands this risk and is still moving forward with the survey for their address for phone number search. And here’s why: they actively want to be seen as vulnerable.
In the online world, people need to know that a company cares about their opinion. There is no face-to-face connection to create this effect, so companies must go beyond their comfort zone and venture into where they feel vulnerable. Although at first seen as a frightening experience, many companies, including Docusearch, swear the vulnerability provides a deeper connection with customers.
Docusearch’s address for phone number survey marks the beginning of the company’s pursuit for a more open, communicative future.
Once the survey feedback flows into the company, Docusearch plans to tweak their services to enhance the customer experience. Docusearch wants people to know that all opinions will be heard and evaluated, regardless of the opinion’s positive or negative spin. The point is, Docusearch wants to improve their company with the help of their clients.
To learn more about Docusearch’s investigative searches, including their address for phone number search, please visit http://www.docusearch.com.