Gaithersburg, Maryland (PRWEB) March 30, 2013
GL Communications Inc. announced today its new Call Details Analysis software for TDM, VoIP and Wireless networks.
Speaking to reporters, Mr. Vijay Kulkarni, CEO of the Company said, “The importance of efficient voice communications in an enterprise cannot be overemphasized. When "problem calls" occur infrequently but often enough, they can negatively affect productivity and efficiency of a thriving business. Such calls are often not reproducible or predictable. For example: there is voice in one direction but not the other, there is echo, or noise, or level issues in one direction and not the other, there are signaling issues such as - "no wink", "no ringing", "no ringback", "no call connection", etc. There are also issues like "mid-call digits" not being passed reliably during an IVR transaction, and digits being split or merged causing incorrect called or calling numbers.”
He added, “When such calls occur and users complain, engineers need data to analyze as to "why such a problem occurred", but the volume of calls presents a situation like searching for a needle in a haystack. GL's CDR Analysis System is designed for just such conditions. By capturing all calls and all events (including voice quality) during the call, the CDR Analysis System allows one to understand and analyze the captured call detail records, and troubleshoot call failures to provide insight into overall performance.
The system also permits: Capture for extended periods of time from hours to months, Search for "calls of interest" while live capturing continues, Drill-down to problem calls for post analysis, Monitor daily operations thru call statistics, Analyze and identify customer and employee calling patterns, Monitor usage of trunks on a daily or weekly basis.”
Mr. Kulkarni further added, “The CDR Analysis System can capture and analyze calls on any network type, such as TDM, IP, or Wireless. Signaling, alarm, and call capture over IP or TDM lines is performed with capturing tools such as PacketScan™ or T1 E1 Call Capture and Analysis. Additional tools such as PacketScanWeb™, NetSurveyorWeb™, and Excel® Addins can be used for statistics, graphical features, and automation.”
About GL Communications Inc.,
Founded in 1986, GL Communications Inc. is a leading supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks. Unlike conventional test equipment, GL's test platforms provide visualization, capture, storage, and convenient features like portability, remotability, and scripting
GL Communications has over the years worked with major telecom equipment vendors (EVs) and system integrators to meet the testing requirements arising at various stages of telecommunications product development life cycle.
With its proven expertise of over 25 years, GL has a comprehensive suite of telecom testing solutions to verify and ensure 'quality and reliability' of variety of telecom networks including Wireless, and high-speed fiber optic lines.
GL's test tools range from simple PC-based software test tool to all-encompassing hardware units with futuristic expansion capabilities. GL's test solutions cover wide array of networks – 4G (LTE), 3G, IP, Ethernet, T1, T3, E1, E3, OC-3/STM-1, OC-12/STM-4, and traditional PSTN networks.
GL's tools are widely used by the telecommunication industry for conformance testing, automated stress/load testing, performance testing, remote accessibility, centralized web-based control and analysis, fault testing and analysis, and customized testing.