"We are pleased to have collaborated with Peter McGarahan who leveraged his domain expertise to showcase how organizations have successfully implemented knowledge management," said Jeff Weinstein, president and CEO at RightAnswers.
Edison, NJ (PRWEB) October 10, 2012
RightAnswers, Inc., the #1 provider of knowledge management and self-service solutions, today announced the availability of a complimentary white paper published jointly by RightAnswers and industry analyst and expert, Peter McGarahan, founder and president of McGarahan & Associates. The white paper, titled “Successful Knowledge Management: Lessons Learned From Organizations Who Have Achieved It,” details the changing IT service landscape and how it can be managed to ensure the success of every IT and business initiative your enterprise supports with knowledge management and self-service.
The success of implementing technology and business changes across the enterprise has never been more critical to a company’s market relevance, financial growth and employee productivity. As companies grow in size, service and product offerings or complexity, the increased demand to deliver consistent, high-quality services becomes more and more challenging.
Knowledge management has the power to transform how services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from industry lessons learned from successful knowledge management implementations.
In this white paper, readers will learn specifically about the following knowledge management best practices:
- How to best approach planning for your next enterprise technology and business rollout with the end-result in mind
- Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees
- Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests
- Communicating and marketing the availability of “help thyself” functionality for better adoption, higher success rates and improved customer experience
"We are pleased to have collaborated with Peter McGarahan who leveraged his domain expertise in the service and support industry to showcase how organizations have successfully implemented knowledge management," said Jeff Weinstein, president and CEO at RightAnswers. "Through Peter’s insightful discussions with scores of organizations, he was able to analyze and disseminate their best practices and lessons learned to show how knowledge management can truly transform support.”
To access this free white paper, please visit: http://www.rightanswers.com/mcgarahan-lessons-learned.htm. A recent 60-minute Webinar, presented by Peter McGarahan and Simon Yelsky, VP of Product Management and Customer Support at RightAnswers, which complements the white paper, is archived and available for viewing at: http://www.rightanswers.com/about-us-news-events-webcasts-archived.htm.
RightAnswers is the #1 provider of knowledge management and self-service solutions and delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit rightanswers.com, and follow us on LinkedIn, Twitter, Facebook, YouTube and our blog.