San Franciso, California (PRWEB) December 20, 2012
The La Jolla Mazatlán Complaints Department was restructured in the beginning of December, and although the resulting reviews are fairly new, the consensus is that guest satisfaction has improved. Every resort no matter what size or caliber has to deal with complaints from time to time. La Jolla Mazatlán is no different and in 2012 began to make changes to help improve guest experiences. This has been a long road for this resort, but with the implementation of a La Jolla Mazatlán Complaints Department, guests are being heard, and problems are being resolved.
La Jolla Mazatlán began the last quarter of this year by restructuring all of their management. This was in an effort to improve guest satisfaction, staff efficiency, and a decrease in the amount of complaints. This started with making the guidelines for standards of service stricter, and implementing new incentive programs. The last change to be put into place was the assembling of a La Jolla Mazatlán Complaints Department that can assist member and guests directly when there is a problem.
The La Jolla Complaints Departments became fully functional in the beginning of December and in their first review of guest’s vacation experiences, this department is seeing positive changes within the hotel. The La Jolla Mazatlán Complaints Department performed a survey of members and guests that have stayed in the hotel since the beginning of January. The results of this poll were that guest satisfaction is up, and there were minimal complaints if any. This is a direct result of all of the work that the staff has completed over the last few months.
The next step for the La Mazatlán Complaints Department is to develop a more efficient way of polling guests about their stays. There are complaint cards around the hotel, but it doesn’t allow the complaints department to get fix the root of the problem in real time. Luckily, there are now apps that can be used, with the results immediately emailed or uploaded to a resort’s framework. This is a viable solution and one that the La Jolla Mazatlán Complaints Department is pushing for in 2013.
La Jolla Mazatlán members have really seen some changes over the last few years, and they all seem for the best. Although this resort is relatively new, it has already gone through new management, and some redecoration of the interior. Members seem to be happy with the changes, and now La Jolla can start out 2013 on a track toward improving upon their services even more, hoping to provide their guests with the best possible vacation.
La Jolla Residence Club’s contact information:
Delfin Condo 110, Sin Nombre,
82110 Mazatlan, Sinaloa, Mexico
+52 669 988 1410
Member Services USA/CAN: 1-888-508-5565
Reservations USA/CAN: 1-866-978-6826