NCM® Institute Adds Classes to its Suite of Automotive Dealership Management Training Programs

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NCM Associates ( through its NCM Institute division, has announced the addition of several new training classes to its automotive dealership management training portfolio, with six classes in disciplines new to the Institute, including Express Service Management levels I & II, Parts and Accessories Management levels I & II, Collision Center Management, and Sales and Management Compensation. The classes will be rolled out through the remainder of 2013, with the first sessions of Express Service Management launching in May.

NCM Institute, auto dealer management training, dealer training, BHPH training, Buy Here Pay Here training

NCM Institute

Dealers recognize that their fixed operations are the key to customer retention and loyalty; however, fixed operations profitability continues to be a challenge for many dealerships.

Meeting the demand for a comprehensive training solution for the entire dealership operation, the NCM Institute Center for Automotive Retail Excellence is branching out to serve the management training needs of the entire dealership fixed operations departments. Since its inception in 2010, the Institute’s fixed operations training has been centered on service department manager training, with elements of parts and accessories, collision center and express service disciplines woven into the curriculum. Now, NCMi will offer focused training on the effective management of those specific departments. The Principles of Express Service Management courses will launch in May, Principles of Parts & Accessories Management will launch in September, and Principles of Collision Center Management will begin in December.

In addition, Principles of Sales and Management Compensation will be introduced in September, with emphasis on effective pay plans and incentives for today’s automotive dealerships. New “mastery level” courses in used vehicle, service and general sales management disciplines will also be introduced later this year.

Garry House, Director, NCM Institute, led the development effort for the fixed operations curriculum with Steve Hall, an NCM Institute faculty member. “Steve has been instrumental in bringing the enhanced training curriculum to life this year and we’re excited that our students will benefit from his expertise and leadership in fixed operations,” House said. House explained that Hall has held management positions in all areas of auto dealership fixed operations over his 25-year career including Service and Parts Director and Vice President of Fixed Operations over 19 stores.

Paul A. Faletti Jr. is NCM's president and CEO, who noted the expansion as an important milestone for the NCM Institute, which has enjoyed explosive growth over the past three years. “The complexity of auto dealership management, coupled with the influx of competition in the local marketplace and on the Internet, has challenged today’s operators to examine their processes and more closely scrutinize their profit opportunities,” he said. “Dealers recognize that their fixed operations are the key to customer retention and loyalty; however, fixed operations profitability continues to be a challenge for many dealerships. These new programs are being launched in time to meet a critical need in our industry.” Faletti added.

To learn more about the NCM Institute Center for Automotive Retail Excellence, visit or call 866.756.2620.

About NCM® Associates, Inc.
NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark® analytical data, education and consulting services to the industry since 1947. Located in Overland Park, Kan., NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark® for Success program with new and pre-owned U.S. automotive dealerships, as well as with businesses in more than 20 other industries. NCM is proud to be 100% employee-owned. For more information, visit or call 800.756.2620.

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Robin Keller
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