The Open CTI technology from salesforce.com allows Noble to embed our telephony controls directly into the Salesforce workspace, creating a single view for sales reps to execute their day to day activities.
Atlanta, GA (PRWEB) April 30, 2013
Noble Systems Corporation, a global leader in unified contact center technology solutions, announces integration between its Noble® Enterprise contact center platform and the world’s leading enterprise cloud computing and CRM platform. With the power of this integration, inside sales departments can achieve improved efficiency and productivity.
Using the power of Salesforce.com’s new Open CTI technology, the new integration allows you to create a unified environment to manage customer information more effectively, optimize agent productivity and improve the customer experience. The Noble Integration application allows inside sales reps to work more efficiently, with instant access to customer information and contact tools in a single user interface, eliminating extra steps and reducing handle time.
“The Open CTI technology from salesforce.com allows Noble to embed contact management and web applications directly into Salesforce,” says Chris Hodges, Senior VP Sales and Marketing. “We use this approach to insert our telephony controls into the sales rep’s workspace, creating a single view for them to execute their day to day activities, while making use of Noble’s award-winning premise and cloud contact center productivity tools.”
With the Noble integration application, inside sales teams have the ability to handle customer contacts with ease, without having to learn a new environment. They can work within the Salesforce environment they are familiar with and have one-click access to a range of contact management tools to dial a number, schedule a callback, transfer a call, and more. They can handle customer contacts more effectively – without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information – resulting in more satisfactory transactions and helping increase productivity. Additional benefits include compliance and campaign management, call recording, dropping voice mail messages, sales performance reports, and more.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
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