Scottsdale, AZ (PRWEB) April 26, 2013
Business phone services provider, One Stop Voice, announced it has completed a 10-phone installation for new client Rocky Mountain Restoration. One Stop Voice was selected after the client’s service expectations were not being met by the existing phone services vendor.
Rocky Mountain Restoration’s current provider was not returning service calls in a timely manner nor were technicians following through with additional phone installation requests. In addition, the Gilbert-based client was unhappy with the level and quality of training provided by the existing vendor.
To address the serious phone issues, a Rocky Mountain Restoration employee who had used One Stop Voice at a previous job referred the company’s owner to the new service. One Stop Voice deployed its cloud communications and hosted VoIP solution as well as trained the client’s employees on how best to use the new service in only 11 days.
"Making the change to One Stop Voice is the best decision I made all year,” said CJ Smith, Rocky Mountain Restoration owner. "We were so frustrated before we got the employee recommendation that saved the day, that at one point, we were actually thinking of going back to our old on-premise phone system.
"One Stop Voice has certainly turned a very poor experience with VoIP telephones into one in which I can recommend the technology without reservation,” continued Smith. “They did exactly what they said they would and exceeded our expectations in every way."
VoIP is a method for taking traditional phone signals and turning them into digital data that can be transmitted over the Internet. Increasingly, small and midsize businesses are turning to Internet hosted voice services as they offer companies more functionality, flexibility and cost savings than traditional models.
“Too often businesses get caught up in technology advances at the expense of service,” said Joshua Simon, One Stop Voice executive. “Although technologies will continue to evolve, the need for exemplary customer service will always remain constant. The companies that succeed in today’s world will never lose sight of the importance of combining innovation with a customer-centric corporate culture.”
For more information, contact One Stop Voice at 1-877-553-6000 or visit http://www.OneStopVoice.com.
About One Stop Voice
One Stop Voice was founded in 2008 and provides quality low cost VoIP and Cloud Communications as a Service (CCaaS) to companies throughout the country. By replacing traditional phone systems, One Stop Voice adds functionality and increased efficiency from the corporate office to the mobile work force. For additional information regarding host cloud communications and VoIP services with One Stop Voice, please visit http://www.onestopvoice.com/