Organizations are developing a greater awareness of the impact a waiting line has on overall customer satisfaction.
Valencia, CA (PRWEB) May 15, 2013
Businesses must continually balance the high cost of providing quality service with the need to keep customers happy. The waiting line or service queue is one very clear example of this dichotomy. To aid businesses in developing a successful queuing approach, Lavi Industries has released its latest e-book, “A Practical Approach to General Queuing Systems.” The 12-page guide, available as a free download on the company’s website, helps readers understand basic queuing theory and its impact on the customer experience.
The e-book offers succinct yet thorough information, presenting to readers the importance of studying queuing systems and highlighting the relationships between performance measures in a general queuing system (i.e., number of customers, queue length, typical wait time, idle server time, utilization of servers). Common queuing definitions are also identified, such as balking, jockeying, and reneging.
The guide explores formulas for improving performance, as modeling a queuing system mathematically lends itself to defining a real-life waiting line system that works to a business’s advantage while also satisfying customers. Improving the customer experience while minimizing a system’s cost for servicing the inflow is always the objective.
“Organizations are developing a greater awareness of the impact a waiting line has on overall customer satisfaction. We created this guide to offer insight about queuing theory to managers who are seeking to implement a more streamlined and efficient waiting line in their business environment,” says Perry Kuklin, Director of Marketing and Business Development for Lavi Industries.
To download the guide visit http://www2.lavi.com/queuing-ebook.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.