New York, NY (PRWEB) February 19, 2013
RecordAccount has begun an intensive training program for their customer service managers in order to improve customer satisfaction, company officials said yesterday.
“We've spent the last six months focusing on improving our customer service training programs,” said a company spokesman. “Now, we've turned to the equally important management end of the training upgrade.”
The company said that it's just as important to upgrade management training as it is to improve the training program for online customer service representatives.
“The customer service representatives were trained first, because they deal directly with customers,” shared the company, “but if we don't also have a gold-level training program in place for management, then we won't get the results we are looking for.”
The new training program will update managers on the new ways customer service representatives work with customers, their new responsibilities, and different ways they are able to work.
“We want the managers to have a deep understanding of what it's like to be a customer service representative,” RecordAccount.com said. “By doing so, they'll be better able to set reasonable expectations and evaluate their staff fairly.”
One of the highlights of the training program will be having the managers experience what it's like for a customer service representative to deal with a difficult customer, shared the website.
“Having a level head when someone is being challenging is one of the hardest skills to acquire, and one we want our managers to have a lot of respect for,” the company rep said.
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