We are excited that Sage customers and partners will for the first time have a leading-edge integrated system for automated field service management in the office and in the field.
- Harvey Shovers, MSI Data President
Milwaukee, WI (PRWEB) May 09, 2013
MSI Data, a leading provider of field service management software, announces today that it has partnered with Sage Software as a Silver Development Partner, integrating Service Pro® with Sage 100 ERP, formerly Sage ERP MAS 90. Service Pro® offers field service and repair service businesses a single solution for providing better customer service and improving productivity through integrated tracking of all of their service activities, assets, parts, technicians, schedules and more.
Service Pro® improves management of the entire field service or repair center operation, from technician-based paperless work order management on mobile devices in the field, to more efficient scheduling, dispatching, quoting and billing processes in the home office. In combination with Sage 100 ERP, Service Pro eliminates manual, costly import/export routines and data reconciliations.
From Mobile App to Sage 100 ERP – End to End Field Service Management
A recent survey of small and midsized businesses in the U.S. about their use of mobile devices conducted by Sage Software entitled, “Sage SMB Survey on Mobile Devices,” found that 85% of decision makers feel workers’ use of mobile devices has had a positive effect on their company’s productivity. Service Pro® for Sage 100 ERP boosts field service efficiency by extending service management to the technician’s iPad, iPhone, Android or Windows mobile device, eliminating the need for data entry in the back office.
“Service organizations know that complete, mobile, scheduling and service management software can deliver transformative productivity gains,” said Harvey Shovers, President of MSI Data. “We are excited that Sage customers and partners will for the first time have a leading-edge integrated system for automated field service management in the office and in the field.”
Best in Class Field Service and Repair Management Capability with Advanced Technology
Home office-based staff, from service managers and salespeople to dispatchers and repair technicians, will benefit from Service Pro’s deep functional capabilities for service organizations. Integrated modules include call taking and dispatching, quoting and work order management, assets and service contracts, inventory and warranties, RMAs and Engineering Change Notices, tasks and inspections, and more.
Service Pro® amplifies the utility of its service management functions with a menu of advanced web, mobile and database technologies:
- Cross-Platform, Native Mobile - Service Pro® Mobile runs native on iPad, iPhone, Android or Windows smartphones, tablets or phablets
- On-Premise or Cloud – Service Pro is available in either on-premise or cloud deployment models
- Visual Scheduler – Web-based visual scheduling application connects seamlessly with technician mobile devices
- Service Pro Events Manager – configurable alerts and workflow powered by KnowledgeSync from Vineyardsoft
- Stakeholder Web Portals – configurable web portals for key field service stakeholders, including Customers, Technicians and Service Managers
Integrated Offering Meets Sage Customer and Partner Needs
Organizations with field service or repair center operations running Sage 100 ERP, formerly Sage ERP MAS 90 have struggled with limited options for Sage-integrated service management.
“We have had multiple products that need to be brought to the table for a full field service solution, often with different UIs and different pricing schema," said Paul Pathy of The Answer Company, a Sage Software Certified Partner and Reseller. “Sage customers in need of service management software want a single, integrated system, including mobile applications for service technicians."
For commercial, industrial, residential and institutional field service enterprises seeking workforce and fleet productivity gains, Service Pro® offers Sage 100 ERP user and partners an integrated, easy to use and easy to acquire solution, with flexible deployment options.
“Service Pro from MSI Data is unique in that is has a very strong set of product features for field service management, including mobile, combined with affordable, subscription-based pricing,” said Steve Engmann, President of Sage Partner Competitive Strategies.
Service Pro® features include:
- Visual Scheduling
- Mobile Apps for iOS, Android or Windows Mobile
- Service Web Portals
- Call Taking and Dispatching
- Work Order Management
- Asset Management
- Parts/Inventory Tracking
- Warranty Tracking
- Service Contracts
- Invoicing and Billing
- Alerts, Escalations and Workflow
- Technician Time Tracking
- Photo and Signature Capture
About Service Pro®
Service Pro®, MSI Data’s flagship depot repair and field service software product, gives companies the ability to closely align field service and repair center business processes with software. Service Pro® helps organizations more effectively manage field service operations such as contract and warranty management, service parts and logistics, depot repair and order processing, advanced scheduling, inspection, mobile field service, and business intelligence reporting. Service Pro® is available as either a hosted/cloud or on-premise solution providing a scalable low cost subscription model. To learn more about Service Pro®, please visit http://www.msidata.com/service-pro-software.
About MSI Data
MSI Data develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World class service organizations rely on MSI Data’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI Data replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. For more information, please visit http://www.msidata.com.
iPad® and iPhone® are registered trademarks of Apple. Android® is a registered trademark of Google. Windows® is a registered trademark of Microsoft.