Once a pattern of getting set up to fail settles into a company’s culture, getting things done takes more time, money, and resources. The company springs leaks that it cannot plug up fast enough.
Centerbrook, CT (PRWEB) April 02, 2013
Strategies, a leading national business management training and coaching company, has just posted a new article on their web site titled, “How to Set Employees Up to Win, Not Fail”.
“Employees get set up to fail more often than you think”, says Strategies Founder and CEO, Neil Ducoff. “It's never done intentionally - it just happens. Tasks are poorly defined. Desired results are sketchy. The chain of command looks like a pile of broken links. Training is inconsistent and inadequate. There are leaders that actually expect employees to know what they're thinking ... and to execute their nonverbal commands perfectly.”
Ducoff goes on to explain, “Some employees try their best to deliver what they perceive they were charged to do and get chewed out when their performance doesn’t match unspoken expectations. Others give it half an effort knowing they can't win. The end result is always a demoralized team and de-powered culture that is capable of so much more. Once a pattern of getting set up to fail settles into a company’s culture, getting things done takes more time, money, and resources.”
Here are six strategies that will set employees up to win — and improve culture at the same time:
- IT'S NOT THE ECONOMY: It's easy to blame the "getting by with less" economic times we live in, but that's just an excuse. The recession has come and gone, so stop holding on to the recession mindset of gloom and doom. The recession taught companies to be efficient. It didn't give permission to short cut information flow, training, and the need to clarify expectations. It just taught everyone to do those things efficiently. Stop looking backwards at tough times. Look forward and towards a world of limitless opportunity.
- THERE'S NOT ENOUGH TIME: Leaders often get stuck in routines that make very inefficient use of their time. Translation: They don't have time because they don't make time. On the contrary, every leader has time to properly plan and launch projects, give feedback, conduct performance reviews, and coach their team members to get better. The problem lies in the fact that they don't make time for things that they don't like to do. Replace "normal" routines with ones that include the tasks that might not necessarily be enjoyable, but that you must be accountable for as the leader.
- CLARITY IS THE PRECURSOR TO EXCELLENCE: Great missions have a plan with extreme clarity on the ultimate outcome. Excellence is an outcome. It is never the result of good luck, easy work, and wishful thinking. In Neil Ducoff’s book, No-Compromise Leadership, he outlines that the first of the ten tenets to become a No-Compromise Leader is to "have absolute clarity about where you're taking your company." Leaders must think of it as a vision statement on steroids. It’s important to take the time to deliver absolute clarity to your employees on what needs to be done, and setting them up to win.
- PUT THE HAMMER DOWN: It's easy for leaders to fall into that mode where they nitpick and point out EVERYTHING that's wrong in their company. Frustration builds and they wind up wandering around their companies with a hammer looking only for what's not right, and whacking it. They’ve turned into Darth Vader and succumbed to the Dark Side. Leaders that play the everything that's wrong game not only set their employees up to fail, they set themselves up to fail. Never succumb to the Dark Side.
- LEARN YOUR LESSONS: Mistakes are lessons to be learned from. When the same mistakes keep occurring, it’s not learning. At this point, leaders are not examining the process or system that led to the mistake. Systems exist to create predictable outcomes. The rule is, and always will be: If you don't like the results you're getting, change or tweak the system.
- IT'S ABOUT EXECUTION: It's easy for anyone to label themselves as the leader, but it's something entirely different to grow into an effective and accountable leader. If leaders cannot hold themselves accountable, they will never be able to hold those who they lead accountable.
Neil Ducoff is the Founder and CEO of Strategies, a business management coaching, consulting and training firm, and author of No-Compromise Leadership, Wake Up! and the recently published second edition of Fast Forward.