To pass, the business has to score a 93% or better on every point in the inspection and on the survey.
Dallas, TX (Vocus/PRWEB) January 26, 2011
With locations all over the DFW area, The Transmission Shop is the best transmission repair Garland, Lewisville and Plano TX has to offer. Through expertise and dedication to customer satisfaction, the family-owned business has now achieved approval for the coveted AAA stamp of excellence. To achieve it, they were put under intense scrutiny by the long time customer advocate group. AAA inspects each facility, conducts extensive customer surveys, reviews mechanic certifications and even examines the company’s financials. Throughout the United States and Canada, only 8,000 have received a AAA approval since 1975.
Obtaining this designation was no easy task. The process takes time and digs deep into the reputation and viability of the business applying for it. To pass, the business has to score a 93% or better on every point in the inspection and on the survey. To analyze the Dallas transmission service business, AAA went and surveyed the companies transmission repair Plano, Garland and Lewisville facilities one at a time. Hundreds of customers at each location were surveyed with a detailed questionnaire. Questions range from the general “were you satisfied with your experience?” to “was the facility clean?” and “how professional and courteous was the staff?” In addition, close to 100 percent of customers surveyed verified that The Transmission Shop gave them an accurate estimate and repaired their car on time. The inspection of each facility also evaluated the cleanliness of the working and customer waiting areas. On site surveys of customers in the facility were conducted to obtain their opinion on Transmission Shop’s performance. Businesses who apply to the AAA program must meet and exceed the industry standards for education and experience, and all service specialists at The Transmission's Shop have proper technical education and certification. Each technician is ASE and ATSG certified, which means they have received rigorous training in the latest technology, using quality diagnostic and repair procedures. As ATSG certified service professionals, the staff also has access to a technical hotline, giving them up to date information on all makes and models of cars at the push of a button. Once the facility is inspected, AAA investigators check to make sure proper insurance policies and accounting practices are in place. The insurance policy must support the business should an unforeseen accident or incident take place; without it, a sudden financial burden could cause a business to close its doors without warning. The AAA committee even conducts background checks on the business. The Transmission Shop submitted to this thorough probing with gratitude; after all, the AAA approval lets the general public know they are a trusted repair shop that will perform timely and professional auto repairs to the highest standards. The scope of work at the companies transmission repair Lewisville, Garland and Plano facilities extends beyond just transmissions however.
Collectively, the three shops also offer superior clutch repair, differential service and general auto repair service. Customers always receive a written estimate and approve all work before it is done. In addition, any mechanical repairs performed are guaranteed with a 12 month/12,000 mile parts and labor warranty. Of course, the AAA discount applies at the facility as well. Although they do general auto repair, they have earned their reputation for quality and customer service by becoming the area experts on transmissions. They even offer advice on extending the life of the car’s transmission to help avoid a visit to the shop. Their tips include checking fluids on a regular basis, using the parking brake when the vehicle is in gear, paying special attention to fluid levels under stressful conditions and of course, having it checked at least twice a year. These simple tips help car owners avoid expensive repairs and are part of the reason people love coming to the company's Garland transmission service shop. When customers do stop by for the biannual inspection of their engine and transmission, they receive a thorough diagnosis by qualified technicians. The idea is to prevent emergency situations. Each mechanic is held accountable for the work they perform. Mechanics must maintain a personal log of all work performed and all parts ordered. They do it knowing that each procedure performed is carried out to the highest standards of the industry. The Transmission Shop also offers advice on the symptoms of engine trouble to watch for. Ignore these tips and larger repairs may be imminent: On manual transmissions, have the car checked if there is difficulty shifting, a grinding noise is present or the car slips out of gear. On automatics, excessive noise or slippage, as well as a burning smell coming from the dip stick can indicate low fluids or more severe problems. Regular checkups and maintenance will prolong the life of the car.
For over twenty five years, the experts at The Transmission Shop have offered the best in Dallas transmission service and with the AAA seal of approval they now have national recognition to back it up. As a family-owned business, they have fostered a reputation of integrity throughout the Dallas, Denton, Rockwell and Collin counties, as well as the Cities of Lewisville, Plano, Garland and Christian Brothers Automotive. They perform a free electronic diagnosis and road test to each car serviced using advanced diagnostic equipment. Services are not limited to cars, but also extend to 4 wheel drive vehicles and RV’s. Their ASE certified technicians are qualified to do a variety of alterations and replacements. Shops can be found at convenient locations around the Dallas Fort Worth area. For more information, call or visit the addresses below.
1403 Forest Lane
Garland, Texas 75042
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