Kyriba Enhances Client Experience with Online Community for Ideation, Peer-to-Peer Collaboration and Best Practice Sharing
San Diego, CA (PRWEB) June 19, 2013
Kyriba Social is the first social support platform for the treasury management industry. Built on the Salesforce Service Cloud, it enables users to create and view support cases online, share and promote ideas and best-practice tips with fellow Kyriba clients, and harness the collective wisdom and experience of Kyriba’s 30,000 users worldwide, by searching and contributing to a shared knowledge base.
The platform also provides updated client-specific system information such as bank connectivity status, scheduled maintenance, new product and service pack releases, plus other critical information.
In addition, Kyriba Social empowers Kyriba’s clients to contribute to the ongoing development of the Kyriba platform. Clients can submit suggestions for new products and enhancements to current services, as well as comment and vote upon existing suggestions.
Key features of Kyriba Social include:
- Quickly create new support cases online
- View status on open support cases
- View current and closed support cases across the organization
Knowledge base and self-service
- Share best practices and business knowledge for using Kyriba, or other treasury or finance processes
- Read and learn from articles posted in the knowledge base
- Contribute to Kyriba product enhancement by proposing suggested products and service enhancements
- Vote on suggested ideas, promote or demote ideas, and add comments
Forum and community
- Ask questions of the Kyriba user community
- Interact with peers in the Kyriba user community
“Kyriba has a loyal and active client base of over 700 major organizations worldwide, who live and breathe our solution every day. With Kyriba Social, clients can harness a vast knowledge base of treasury tips and best practices to enable them to get the most out of their Kyriba platform,” said Mike Zinne, chief client officer of Kyriba. “The introduction of Kyriba Social is just another step in making treasury and cash management a straightforward, hassle-free process, allowing the finance team to focus their efforts on high-value, strategic initiatives. In addition, the ability for clients to collaborate in the Kyriba’s product development process will ensure that we continue to deliver the most innovative and client-oriented solutions in the industry.”
Further details can be found at http://www.kyriba.com/support.
Kyriba is the global leader in next generation treasury solutions in the cloud. We enable CFOs and finance teams to increase compliance, reduce risk, and provide the insight necessary for strategic financial decision-making. Kyriba’s award-winning cash, treasury, payment, risk management and supply chain finance solutions are highly secure and scalable. With a client loyalty rate of more than 98 percent, Kyriba supports Global 2000 enterprises and fast-growth mid-market companies, including Amway, Electronic Arts (EA), Interpublic Group, PulteGroup, Inc. and Qualcomm. For more information on how to become a strategic partner to your organization, contact treasury(at)kyriba(dot)com or visit http://www.kyriba.com.