VoIPReview.org Considers the Importance of High Customer Satisfaction in Cost Effective Web Hosting Solutions

With recent news that Certified Hosting is accepting Bitcoin payments, http://www.voipreview.org weighs in on the importance of finding a web host that considers customer needs and requests.

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VoIPReview.org

VoIPReview.org

According to writer Rachel Greenberg, one of the most important factors should be in the web hosts willingness to try new things and make changes for the customer.

(PRWEB) April 20, 2013

According to a recent press release from Web Hosting News, major web host Certified Hosting has decided to start accepting Bitcoin payments from their customers. This is big news for the web hosting industry as Certified Hosting represents many important hosting services like Drupal, Joomla, WordPress, and Flash, and their decision to accept Bitcoin payments may appear to some to be a risky maneuver as Bitcoin is a far from traditional bank.

Bitcoin is sort of like an online credit system. Customers can buy currency through Bitcoin and use it to make payments online. Bitcoin was created largely in response to concerns over privacy with traditional credit cards. It is a highly secure, private system for making online payments as it does not disclose your address, name, or other sensitive information every time you make a payment the way a credit card would.

Not too many people are using Bitcoin yet, so its future as a service remains to be seen. However, it has been getting more attention recently, and so Certified Hosting’s decision is a bold move that demonstrates their willing to take a risk when their customers demand it.

When choosing a web host, potential customers should take note of this kind of information. According to writer Rachel Greenberg, one of the most important factors should be in the web hosts willingness to try new things and make changes for the customer. The following list from VoIP Review may provide a good list of some major factors to consider when choosing a web host:

1.) Customer support and response time: If something goes wrong with a server, customers will want to know what the issue is and when they can expect to see a solution. A good record of high quality customer service suggests to a customer that the web host is paying attention to their concerns and will be ready at their disposal should anything happen to their site.

2.) Monthly or yearly cost versus company promises, support, and guarantees: With web hosts, as with anything, a customer will get what they’ve paid for. When choosing a web host, it’s important to weigh the cost of the service against the company’s uptime guarantees, their track record, and their guaranteed services. Also note the customer satisfaction and return policies. These will be an important indication of the general level of customer experience.

3.) Willingness to take risks, try new things, and listen to customer input: As in the case with Certified Hosting and Bitcoin, if a web host is willing to listen to what the customers have to say and then implement a change in response to customer demand, it is a good sign that the company is genuinely concerned with customer satisfaction. Read some web hosting customer reviews to find out exactly what kind of service people get with different web hosts.


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