The feature-set, fail-over call recovery and the overall robustness of the Q-Suite call center ACD makes it ideal for migration from legacy systems
Fredericton, NB (PRWEB) July 25, 2010
Indosoft, Inc., a global provider of call center ACD software, announced today that it has appointed Twelve Solutions Limited, a successful provider of contact center technology and management solutions in Nigeria, to deliver advanced, integrated contact center solutions based on Indosoft call center software Q-Suite. As a distributor, Twelve Solutions will work directly with Value Added Resellers, providing them with expertise on the installation and training of Q-Suite ACD to deliver a proven contact center technology platform based on Asterisk.
Twelve Solutions has carved a niche in the contact center market in Nigeria with a focus on helping organizations enhance their customer interaction by effective use of call centres. To coalesce their vision of becoming a destination for contact center technology solutions, Twelve Solutions will distribute Indosoft call center ACD software to medium and large call centres seeking an out of the box, feature-rich contact center technology platform. Regarded for their quality and excellence in support services, Twelve Solutions is ideally situated to manage VAR channel partners to deliver high quality, cost effective call center ACD software solutions in Nigeria.
"We are delighted to have Twelve Solutions as a distributor of Indosoft call center ACD software for Asterisk," said Gabe Bourque, VP of Operations at Indosoft. "Their proven track record of expertly consulting clients on contact center software implementations and management, as well as their established presence in Nigeria makes them the ideal distributor for Q-Suite. Their ability to provide product training and technical support services delivers real value to our VAR. Users will appreciate the full featured Q-Suite ACD, which includes skills based routing, queues, disposition codes, predictive dialing and redundant fail-over design capable of call recovery. This call center software scales easily to multiple Asterisk servers, allowing expansion of the call centre with growth."
"We were searching for a cost effective call center ACD software solution for Asterisk," said Laura Etukudoh, Managing Director at Twelve Solutions. "The call center industry in and around Nigeria is still evolving and organisations are price sensitive yet demanding of contact center solutions that deliver both inbound and outbound services with sophisticated call centre features. There is still a level of skepticism about the overall benefits of investing in call center technology. However, with Q-Suite, we are able to offer a proven call center ACD software with a predictive dialer that works with Asterisk. This has helped us deploy a cost-effective contact center technology platform that meets the needs of this market. Our installs have revealed that Indosoft call center software is a stable, flexible, feature-rich call center ACD which allows easy migration to Asterisk."
About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
About Twelve Solutions
Twelve Solutions Limited effectively provides contact center technology and management expertise in Nigeria. Today it distributes IP PBX and contact center solutions based on Asterisk and Indosoft call center ACD software, Q-Suite.
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