SupportSoft Chooses Rackspace Hosting for IT Services : Company Leverages Multiple Hosting Solutions to Help Ensure 24/7 Availability of Support Technology

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Rackspace® Hosting, (NYSE: RAX), the world’s leader and specialist in hosted IT services, today announced an agreement to provide IT hosting services to SupportSoft Inc., (NASDAQ: SPRT), a leading provider of software and services that make technology work.

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SupportSoft wanted a configuration that would allow them to take advantage of their technology knowledge while helping manage costs

Under the agreement, Rackspace is providing a Windows-based web environment that runs on a heterogeneous hosting model consisting of a Platform and Managed Hosting combination. Created as a unique alternative to colocation, Platform Hosting gives users the control to manage all aspects of their hosting environment, with the added benefit of managed hardware and network infrastructure. Managed Hosting provides users with a fully managed offering, which includes 24x7x365 technology and service support.

SupportSoft develops software that automates the resolution of IT problems through proactive, self-healing and assisted service technology. For more than 10 years, they've helped ensure that technology critical to businesses — and their customers — works as planned. Their best-in-class, scalable solutions are designed to enable both end users and analysts to detect, diagnose and correct problems at home, in the office or anywhere in between. With these solutions, SupportSoft endeavors to reduce the costs associated with support delivery. The company's consumer arm,, takes this enterprise grade technology and uses it to provide Instant Technology Relief® directly to consumers and small businesses through their technology engineers at 1-800-PC-Support and a number of major retail, DSP and ISP partners.

"Rackspace is able to offer us the highest level of uptime, which is critical to our and our customers' success," said Anthony Rodio, chief operating officer, SupportSoft. "Thousands of global customers depend on SupportSoft and to provide always-on service. With their Fanatical Support®, we have found that Rackspace values customers as much as we do."

SupportSoft moved to Rackspace based on value, IT resources and the ability to provide data center redundancy. SupportSoft sought out a hosting company that could meet their unique hosting needs, allowing them the flexibility to manage aspects of their hosting environment for parts of their business while also offering a fully managed hosting service for others. They also sought technical expertise, world-class data centers and world-class customer support, all of which could help enable them to provide superior service.

"SupportSoft wanted a configuration that would allow them to take advantage of their technology knowledge while helping manage costs," said Jim Lewandowski, senior vice president, worldwide sales, Rackspace Hosting. "Rackspace has been able to step in and provide a tailored offering to SupportSoft saving them time and money that they now put towards business critical operations."

About Rackspace Hosting

As the world's leader and specialist in hosting, Rackspace® Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry's best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be more effective. Rackspace is distinguished by its award-winning Fanatical Support®, furthering the company's mission to be one of the world's greatest service companies. Rackspace is recognized as one of FORTUNE Magazine's 100 Best companies to work for in the US, ranking number 32 on the 2008 list. Rackspace's portfolio of hosted IT services includes managed hosting (, email hosting ( and cloud hosting ( For more information on Rackspace Hosting please visit

Forward-Looking Statements

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or operational results related to any particular customer or customers of our customers associated with our hosting solutions; any other statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. These statements are based on estimates and information available to us at the time of this presentation and are not guarantees of future performance. Actual results could differ materially from our current expectations as a result of many factors, including but not limited to: issues relating to the performance of a customer's configuration that is caused by forces outside of the control of Rackspace; changes in the economy, technological and competitive factors, regulatory factors, and other risks that are described in our report on Form 10-Q for the quarter ended September 30, 2008. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

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