Radisson Fort McDowell Resort & Casino Receives Multiple Awards

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Carlson Hotels Worldwide, along with industry associations and publications, have bestowed Arizona’s Radisson Fort McDowell Resort & Casino with several awards. Some of the awards are first-time nods, while others recognize ongoing excellence.

The Radisson Fort McDowell Resort

We’re honored to have received so many accolades from our peers both internally and externally, and pledge to continue providing exceptional customer service and unparalleled guest satisfaction.

For the second year in a row since it opened its doors in November 2005, the Radisson Fort McDowell Resort & Casino , owned by the Fort McDowell Yavapai Nation and managed by Tristar Hotel Management Company, was the proud recipient of numerous awards from Carlson Hotels Worldwide as well as esteemed industry associations and publications.

2007 AAA Four Diamond Award:
The resort received this highly coveted designation for a second consecutive year, after being awarded it initially during its first fiscal year of operation.

President’s Award:
The President’s Award was granted by Carlson Hotels at a recent global business conference to 80 of 204 Radisson properties in the Americas who excelled in property quality and cleanliness; property management, marketing and sales; leveraging the revenue-generating tools of the brand; and delivering total guest satisfaction. This is the second year in a row that the hotel has received this accolade.

General Manager of the Year Nomination:
Radisson Fort McDowell Resort & Casino General Manager Greg Carrish was also one of three individuals nominated for Carlson Hotel’s Esprit Award, which is given annually to the top manager who establishes a high level of employee and guest engagement, and is recognized for excellence in guest services.

White Glove Award:
This annual award was also conferred by Carlson Hotels to select properties that achieved top scores on both guest room and bathroom cleanliness as voted on by guests. The Radisson Fort McDowell Resort & Casino was the only Radisson hotel in the Americas to receive it this year; this is the second consecutive year that the resort has been commended.

Yes I Can! Award:
Another internal recognition from Carlson Hotels, this award acknowledges that all aspects of the Yes I Can! program are in place, and praises a Service Performance Index (SPI) in the top 25 percent of the brand. The resort was one of 41 recipients of this award.

HSMAI General Manager of the Year Award (Arizona chapter):
Greg Carrish was acknowledged as HSMAI’s top general manager in Arizona, based on his strength as an industry leader, contributions to the community, and support of his staff’s involvement in HSMAI.

Smart Meetings’ Platinum Choice Award:
In late 2007, the Radisson Fort McDowell Resort & Casino was acclaimed as one of the top 100 properties and venues in the Western Region by this highly regarded industry publication.

ExperienceAZ’s Editor’s Picks:
One of a few of more than 400 statewide hotels and resorts considered to receive this designation, the property is featured as a top pick for great places to see, visit or stay in Arizona within their 2008 edition. Incorporating reader feedback, as well as their own personal experiences, the publication’s editorial team based their selections on customer service during the reservation process, website set-up and ease of use, and overall stay experience.

“None of these awards would have been possible without the Yes I Can! attitude modeled by Greg Carrish and demonstrated by our dedicated employees,” said Rick Tomljenovic -- Partner, Tristar Hotel Management Company, who manages the resort. “We’re honored to have received so many accolades from our peers both internally and externally, and pledge to continue providing exceptional customer service and unparalleled guest satisfaction.”

About Radisson Fort McDowell Resort & Casino
Located amid the pristine desert setting on Scottsdale's eastern edge, the Radisson Fort McDowell Resort & Casino offers an exciting desert resort experience. 246 contemporary guestrooms and suites, designed with Native American traditions, feature Sleep Number ® beds and numerous superior amenities. Guests can enjoy breathtaking mountain views, championship golf, restaurants/lounges, pools/whirlpools, and 24-hour gaming and entertainment at the Fort McDowell Casino. http://www.radisson.com/ftmcdowellaz

The resort is an enterprise of the Fort McDowell Yavapai Nation, and is managed by Tristar Hotel Management Company.         

Contact:     
Gail Manginelli
GM & Associates
480-563-3414
gmmang @ cox.net        

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